WINSTON-SALEM, N.C.,
Sept. 14, 2018 /PRNewswire/
-- BB&T Corporation (NYSE: BBT) today announced measures
it's taking to help clients in areas affected by Hurricane
Florence.
"As our clients begin to recover from this deadly storm, we're
standing by to help them work through the difficult days ahead,"
said Chairman and Chief Executive Officer Kelly S. King. "Our thoughts and prayers go out
to all the people hurting from Hurricane Florence."
Many financial centers and offices in the Carolinas and other
affected areas are closed and a constantly updated list, along with
other important hurricane-related information, can be found at
BBT.com/Florence.
BB&T is standing by to assist clients in this trying time
with the following:
ATMs – BB&T is suspending certain ATM service charges
in North and South Carolina
through Monday, Sept. 17. BB&T's
charges related to the use of non-BB&T ATMs will be waived.
Insurance –Those with hurricane-related damages should
contact their insurance company to discuss their situation and next
steps to take. For McGriff Insurance Services clients, the offices
will be open as soon as conditions permit to assist with questions
on claims, coverage and clean up. McGriff clients can also report
claims to McGriff Insurance Services Claims Central at 800-990-4228
or ins-catclaims@McGriffInsurance.com.
Mortgage – If a client has a BB&T mortgage and
experienced storm-related damage to their home, they should start
with the mortgage home loan disaster assistance page for
information on claim and payment assistance. Clients also may be
eligible for additional assistance through FEMA and can apply
online at DisasterAssistance.gov or by phone at 800-621-FEMA
(800-621-3362).
Payment Relief, Late Fees and Overdraft Fees – Clients
unable to make normal payments or who incur overdraft fees due to
challenges caused by the storm, should contact their local BB&T
banker as soon as practical to discuss payment extensions or fee
waivers. Clients can also call the following client care
centers:
- Personal Loans: 800-222-1913
- Mortgages: 800-827-3722, then press 9
- Debit and Credit Cards: 800-289-6385
- General Questions and Concerns: 800-BANK BBT
(800-226-5228)
About BB&T
BB&T is one of the largest
financial services holding companies in the U.S. with $221.2 billion in assets and market
capitalization of $36.7 billion as of
June 30, 2017. Building on a long
tradition of excellence in community banking, BB&T offers a
wide range of financial services including retail and commercial
banking, investments, insurance, wealth management, asset
management, mortgage, corporate banking, capital markets and
specialized lending. Based in Winston-Salem, N.C., BB&T operates more
than 2,100 financial centers in 15 states and Washington, D.C. A Fortune 500 company,
BB&T was recognized as one of Forbes' 2017 Best Banks in
America and is consistently recognized for outstanding client
service by Greenwich Associates for small business and middle
market banking. More information about BB&T and its full line
of products and services is available at BBT.com.
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SOURCE BB&T