CHARLESTON, S.C., Sept. 12, 2018 /PRNewswire/ -- WOW!
Internet, Cable & Phone (NYSE: WOW), a leading broadband and
communications service provider, announced today it has hardened
its network in preparation for Hurricane Florence. WOW!'s proactive
emergency response team has taken steps to avoid service outages
when the storm makes landfall.
Dozens of fully fueled, portable generators are staged
throughout the Charleston area and
South Carolina coast and are on
standby for use, if needed. WOW!'s engineering teams are on alert
and prepared to respond to reported outages from customers as soon
as it is safe to do so.
"We know how critical access to communication is during a
natural disaster and we are here to support South Carolina residents affected by this
storm in any way we can," said Mary
Gonka, vice president of Network Operations at WOW!. "While
these storms are incredibly unpredictable, we are doing everything
we can to prepare our network to minimize outages, but also
readying our teams to make repairs as soon as the affected areas
are declared safe."
WOW! Hurricane and Tropical Storm Tips:
- The most effective way for residents in areas likely to be
impacted by Florence is to visit wowway.com or to call
1-855-4-WOW-WAY for recorded real-time updates. The company will
also be providing updates on Twitter and Facebook.
- WOW! recommends residents preload the wowway.com website on
their mobile devices prior to the storm and have the WOW! customer
service phone number 1-855-4-WOW-WAY written down in the event they
need to report an outage.
- Program emergency contact numbers and email addresses into your
phone including the police and fire departments, nearest hospital
and important friends or family members.
- Keep mobile devices fully charged and dry while electrical
power is still functional. Have a backup power supply, like a car
charger or a portable battery, if possible and a safe, dry place to
keep devices. Plastic bags can be utilized for additional
protection from water damage.
- If customers have electrical power but WOW! service is not
functional, WOW! recommends customers restart or reset devices,
including wireless gateways, modems, routers and cable boxes.
- Customers should remember that WOW! is required by law to
follow all emergency management procedures and evacuation mandates
issued by the state of South
Carolina; however, all storm-related repairs will be
prioritized and resolved, as soon as it is safe for WOW! engineers
to do so.
About WOW! Internet, Cable & Phone
WOW! is one of
the nation's leading broadband providers, with a service area that
passes over three million residential, business and wholesale
consumers. WOW! provides service in 19 markets, primarily in the
Midwest and Southeast, including Illinois, Michigan, Indiana, Ohio, Maryland, Alabama, Tennessee, South
Carolina, Florida and
Georgia. With an expansive
portfolio of advanced services including high-speed Internet
services, cable TV, phone, business data, voice, and cloud
services, the company is dedicated to providing outstanding service
at affordable prices. Visit wowway.com for more information.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/wow-prepared-to-support-south-carolina-customers-affected-by-hurricane-florence-300710982.html
SOURCE WideOpenWest, Inc.