eGain Solve™ named a KMWorld Trend-Setting Product for 2018
September 11 2018 - 6:30AM
eGain (NASDAQ: EGAN), the leading provider of customer
engagement solutions, today announced that eGain Solve, its
digital-first omnichannel customer engagement suite, has been named
a Trendsetting Product of 2018 by KMWorld Magazine.
“In designating products to KMWorld’s 2018 list of Trend-Setting
Products, we looked for solutions that are inventive as well as
utilitarian, that break new ground, and that help organizations
achieve their knowledge management goals and the digital
transformation they need to thrive,” said Tom Hogan, group
publisher of KMWorld. “The offerings on our list result
from innovation, imagination, and evolution. They reflect the
ingenuity of the developers and the diversity of invention.”
Guided and orchestrated by AI, knowledge, and analytics, eGain
Solve enables easy, smart, and connected customer journeys by
connecting the dots across customer and agent touchpoints. Among
the highlights are:
- Virtual Assistant 3.0 (with Machine Learning)
- Omnichannel agent desktop with:— Rich, digital-first engagement
capabilities out of the box including messaging (Apple Business
Chat, Facebook Messenger, SMS), chat, cobrowse, video, email, and
social— Flexible workspace that morphs with channel, problem, and
process context, so agents can easily solve customer issues rather
than stare at customer data— Push-button “click to solve” access to
contextual knowledge and AI guidance— “Click to ask” and “click to
suggest” for agent collaboration and team-sourced suggestions
- Connected analytics across digital and voice customer journeys
and contact center operations
- Extensive developer APIs across customer interactions,
knowledge management, and AI
More information
- eGain Solve Suite:
http://hd.egain.com/wp-content/overviews/egain_overview.pdf
- eGain Try+Buy™ offer: http://www.egain.com/try-buy/
- AI value in 30 days offer:
http://www.egain.com/ai-value-in-30-days/
About eGaineGain customer engagement solutions
power digital transformation for leading brands. Our top-rated
cloud applications for social, mobile, web, and contact centers
help clients deliver connected customer journeys in an omnichannel
world. To find out more about eGain, visit
http://www.egain.com/.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
About KMWorld KMWorld (www.kmworld.com) is the
leading publisher, conference organizer, and information provider
serving the knowledge management, content management, and document
management markets. We inform more than 11,000 print subscribers
about the components and processes — and related success stories —
that together offer solutions for improving your business
performance.
KMWorld is a publishing unit of Information Today, Inc.
(www.infotoday.com)
eGain media contact Cynthia Tu Phone:
408-636-4505 Email: press@egain.com
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