eGain Announces Risk-free “AI Value in 30 Days” Program
September 06 2018 - 6:30AM
Contact Center and Customer Service leaders experience real
business impact with AI in less time than it takes to draft an AI
RFP
eGain (NASDAQ: EGAN), the leading provider of cloud-based customer
engagement solutions today announced a revolutionary program “AI in
30 Days” to make it super-easy for contact centers and customer
service organizations to get going with AI for quick business
value.
While AI has been a white-hot topic among CxO’s and business
leaders, projects take 4 years on average—as long as 10 years in
some cases—according to Gartner. By contrast, this program has
shown business value in 30 days or less*.
Proven in world-class deployments for over two decades, eGain’s
AI technology spans virtual assistants, machine learning,
reasoning, and analytics, used across award-winning applications in
its digital-first, omnichannel customer engagement suite eGain
Solve™. Unlike unproven, hyped-up AI offerings, the solution
has delivered transformational business benefits at scale for
blue-chip clients:
|
• |
Agent time
to competency improvement up to 75 percent |
|
• |
NPS (Net
Promoter Score) improvement up to 30 points |
|
• |
FCR
(First-Contact Resolution) improvement up to 25 percent |
|
• |
Self-service deflection up to 60 percent |
Available immediately for qualified prospects, “AI Value in 30
Days” includes the following elements:
|
• |
Rich, out-of-the-box AI functionality, enhanced with machine
learning and knowledge |
|
• |
Risk-free adoption with eGain Try+Buy™
consumption model |
|
|
— |
Safe,
production pilot in the cloud with no budget needed and no
obligation to buy |
|
|
— |
No-charge
guidance to quick business value by AI experts |
|
|
— |
One
high-impact use-case for customer self-service or agent-assisted
service |
|
|
— |
Options for
A/B testing |
|
• |
Value expansion roadmap |
Companies in banking, financial services, retail, telco, and
healthcare have already taken advantage of this approach to create
rapid value from AI.
“Contact center and customer service leaders are really
struggling to figure out how to quickly get going with AI,” said
Ashu Roy, eGain CEO. “Our no-strings offer makes it easy to pilot
relevant, rich AI and machine learning capabilities in the eGain
platform to deliver real value in less than a month.”
* Time to value depends on the availability of stakeholders to
execute the initiative.
More InformationAI in 30 Days
sign-up: http://www.egain.com/ai-value-in-30-days/eGain Solve
Suite:
http://hd.egain.com/wp-content/overviews/egain_overview.pdfeGain
Advisor Desktop: http://www.egain.com/egain-advisor-desktop/eGain
AI+Knowledge : http://www.egain.com/products/knowledge_agent/eGain
AI+SelfService:
http://hd.egain.com/wp-content/overviews/egain_overview_selfservice.pdfeGain
Analytics: http://www.egain.com/products/analytics/
About eGaineGain customer
engagement solutions power digital transformation for leading
brands. Our top-rated cloud applications for social, mobile, web,
and contact centers help clients deliver connected customer
journeys in an omnichannel world. To find out more about eGain,
visit http://www.egain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media
contact Cynthia Tu Email:
press@egain.comPhone: 408 636 4505 |
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