EasyVista Recognized in Gartner Magic Quadrant for IT Service Management Tools for Seventh Consecutive Year
August 21 2018 - 12:39PM
Business Wire
EasyVista continues to improve ability to
execute and its completeness of vision in 2018
EasyVista Inc., a leading provider of service management for IT
organizations, today announced it was included in the 2018 Gartner
Magic Quadrant for IT Service Management (ITSM) Tools. EasyVista
was selected as one of nine companies to be included in the Magic
Quadrant, representing a select group of companies offering ITSM
platforms that meet enterprise requirements.
“Enhanced offerings and ongoing investment in innovation
contributed to being recognized in the Gartner Magic Quadrant for
ITSM Tools,” said EasyVista CMO John Prestridge. “Our vision to
ignite digital transformation and drive best-in-class employee
experiences set us apart in the ITSM industry, and we are very
proud to be recognized for the seventh straight year in the
report.”
EasyVista is recognized in the Gartner report for:
- The acquisition of Knowesia, which has
positioned the company well for future digital workplace and
virtual agent capabilities by providing it with an established
knowledge management tool
- More than doubling the number of
out-of-the-box ITOM integrations in 2017 to better address the
needs of upper-intermediate to advanced maturity I&O
customers
- Its EV Service Manager platform, which
can run on-premises and via SaaS, making the installed customer
base uncommonly well-balanced across both modes
“The acquisition of Knowesia last year and the integration of EV
Self Help into our ITSM platform provides our customers with a
unique opportunity to drive down costs and provide an engaging
employee self-service experience,” added Prestridge. “Augmenting
the employee experience with easy access to knowledge flows that
guide staff through task-specific requests, from fulfilling service
requests to answering questions, can eliminate up to 30 percent of
service desk calls.”
To download the full 2018 Gartner Magic Quadrant for ITSM Tools
report, visit here.
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in its research publications, and does not advise technology users
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of Gartner's research organization and should not be construed as
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About EasyVista
EasyVista simplifies IT Service Management by making it easy to
deliver and easy to use for today’s enterprise. The EasyVista IT
service management platform was created to help companies automate
and personalize service delivery to improve IT efficiency and
increase staff productivity. Today, EasyVista helps 1,200+
enterprises around the world radically improve service user
experience, dramatically simplify and accelerate service creation,
and reduce the total cost of IT service delivery. EasyVista serves
companies across a variety of industries, including financial
services, healthcare, higher education, technology, public sector,
retail, manufacturing and more. Headquartered in New York and
Paris, EasyVista is a rapidly growing global software company.
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LEWIS for EasyVistaRebecca Deutsch, +
1-914-844-6245easyvistaus@teamlewis.com