Citrix and ServiceNow Improve Workspace Automation and Employee Experience
August 20 2018 - 8:00AM
Business Wire
Citrix IT Service Management Connector for
ServiceNow Saves Time and Improves Productivity
In order to help organizations make the shift to people-centric
computing by providing a powerful workspace experience, today
Citrix announced the availability of the Citrix IT Service
Management Connector, certified by ServiceNow and now available in
the ServiceNow Store. Citrix and ServiceNow have worked together to
deliver this first of its kind solution. Citrix ITSM Connector
reduces the time commonly associated with application and desktop
provisioning, significantly improving the experience ServiceNow
ITSM customers can provide to their employees.
Certification by ServiceNow is only granted to apps available in
the store and signifies that the ITSM Connector has successfully
completed a set of defined tests focused on Now Platform™ security,
compatibility, performance, and integration interoperability. The
certification also ensures that best practices are utilized in the
design and implementation of the Citrix IT Service Management
Connector with ServiceNow.
By automating common Citrix workflows, ServiceNow ITSM customers
can rapidly on-board and off-board employees, provision virtual
desktops or applications quicker, and automate common help-desk
requests directly in ServiceNow, saving hours of time and
increasing productivity for both IT and employees. This integration
with ServiceNow will help drive greater efficiencies for customers,
service providers and employees on common tasks, increasing
productivity and freeing up IT resources to focus on more strategic
projects.
“At Citrix Synergy, we announced our intent to develop an
integration with ServiceNow to continue to drive a superior
experience and increased productivity for our customers. Our
customers told us that they needed time-saving automation via
integration with ServiceNow in their growing digital workspace
environments. This integration will help IT and employees save time
and get faster access to Citrix services by automating common
workflows,” Calvin Hsu, vice president of product marketing at
Citrix.
“By automating workflows between Citrix and ServiceNow, our
customers can provision IT services faster, enabling greater levels
of productivity for IT and delivering a better work experience for
employees,” said Avanish Sahai, vice president, worldwide ISV and
technology alliances, ServiceNow.
“As a leader in digital transformation, we enable our customers
to digitize with confidence,” said Ramanan Ramakrishna, head
of service portfolio and innovation, Fujitsu,
Digital Technology Services. “The new capabilities of Citrix and
ServiceNow align well with our full lifecycle, end to end
enterprise service management services.”
“As an award-winning ServiceNow partner, Wipro is keen to
embrace this recent Citrix value add to further help our
customers transform into as-a-service enterprises,” said Seshu
Venkata, general manager, Cloud Infrastructure Services,
Wipro.
“I believe that the collaboration between Citrix and ServiceNow
is a game changer for our engagement with Citrix and has the
potential to add much more value to our shared customers,” said
Monique Ouellette, vice president, Global Digital Workplace
Services, IBM
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About Citrix
Citrix (NASDAQ:CTXS) is powering a better way to work with
unified workspace, networking, and analytics solutions that
help organizations unlock innovation, engage customers, and boost
productivity, without sacrificing security. With Citrix, users
get a seamless work experience and IT has a unified platform to
secure, manage, and monitor diverse technologies in
complex cloud environments. Citrix solutions are in use by
more than 400,000 organizations including 99
percent of the Fortune 100 and 98 percent of the Fortune
500.
For Citrix Investors
This release contains forward-looking statements which are made
pursuant to the safe harbor provisions of Section 27A of the
Securities Act of 1933 and of Section 21E of the Securities
Exchange Act of 1934. The forward-looking statements in this
release do not constitute guarantees of future performance. Those
statements involve a number of factors that could cause actual
results to differ materially, including risks associated with the
impact of the global economy and uncertainty in the IT spending
environment, revenue growth and recognition of revenue, products
and services, their development and distribution, product demand
and pipeline, economic and competitive factors, the Company's key
strategic relationships, acquisition and related integration risks
as well as other risks detailed in the Company's filings with the
Securities and Exchange Commission. Citrix assumes no obligation to
update any forward-looking information contained in this press
release or with respect to the announcements described herein. The
development, release and timing of any features or functionality
described for our products remains at our sole discretion and is
subject to change without notice or consultation. The information
provided is for informational purposes only and is not a
commitment, promise or legal obligation to deliver any material,
code or functionality and should not be relied upon in making
purchasing decisions or incorporated into any contract.
© 2018 Citrix Systems, Inc. All rights reserved. Citrix, the
Citrix logo, and other marks appearing herein are the property of
Citrix Systems, Inc. or one of its subsidiaries, and may be
registered in the U.S. Patent and Trademark Office and in other
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CitrixKarin Gilles, 408-790-8544karin.gilles@citrix.com
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