CHICAGO, July 19, 2018 /PRNewswire/ -- The United
Polaris lounge at Chicago O'Hare International Airport has been
voted Best Business Class Lounge in the
United States by the 2018 World Airline Awards from Skytrax.
The highly-coveted award, referred to as the Passenger's Choice
Awards, was voted on by more than 20 million airline customers
across the globe.
"What is especially exciting about this distinction is that it
comes from passengers," said United's Vice President of Marketing,
Mark Krolick. "This win is a
testament to United's efforts to provide our customers with a
dramatically-redesigned, luxurious, sleep-enhancing travel
experience, which begins with our Polaris lounges."
With a focus on providing a more tranquil journey from
departure-to-landing, United has opened an exclusive portfolio of
United Polaris lounges at Chicago O'Hare International Airport,
Houston's George Bush
Intercontinental Airport, Newark Liberty International Airport and
San Francisco International
Airport.
The only lounge of its kind offered by a U.S. airline to
international business class customers, United Polaris lounges
feature a custom scent, curated music playlist and subtle mood
lighting which come together to create a notable sensory
experience. Each location offers a variety of seating areas to meet
the needs of customers, whether they want to charge their mobile
devices, take advantage of complimentary high-speed Wi-Fi, enjoy a
gourmet meal, or simply rest before their flight. United Polaris
lounge signature seats are designed with an oversized chair,
integrated work or dining table, large privacy dividers and a
personal side lamp.
Tucked away from the rest of the lounge, daybeds outfitted with
a Saks Fifth Avenue blanket and pillow offer a quiet place to rest.
Visitors also have the option to freshen up in spa-like shower
suites featuring Soho House & Co's Cowshed Spa products, with a
valet available to steam clothes.
When it comes to dining, customers can look forward to a
culinary journey with an inventive, seasonal menu that includes
nods to both the local city as well as the popular destinations the
airline serves. Visitors are able to grab something from the buffet
before boarding or settle in for a full meal in the private dining
space. Each lounge has an extensive drinks menu featuring popular
wines, beers and craft cocktails that rival any speakeasy, with
house-made anise-infused vodka and house-made oolong-steeped
bourbon.
Customers traveling in United Polaris business class or United
Polaris first class on long-haul international flights have Polaris
lounge access as well as customers traveling on select long-haul
international flights on a Star Alliance partner airline in
international first or business class.
United Polaris business class represents the airline's most
significant product transformation in more than a decade and the
airline continues to increase momentum of its roll-out. On average,
United plans to add one aircraft with the new United Polaris
business class seat every 10 days from now through 2020, and the
United Polaris lounge at Los
Angeles International Airport is expected to open later this
year.
Star Alliance, of which United is a founding member, was also
victorious in this year's Awards, claiming the Best Airline
Alliance title for the third consecutive year. Star Alliance was
the first airline alliance to receive the Best Alliance Award when
the category was introduced in 2005 and has since won the award
nine times.
Through the world's largest airline alliance, United customers
have seamless travel options to destinations in nearly 200
countries. MileagePlus members may earn and use miles on United and
27 other Star Alliance member airlines, and Premier members are
recognized with added benefits around the world. Star Alliance's
Los Angeles Lounge retained the Best Airline Alliance Lounge Award
for the fourth year in a row. With more than 1,000 locations, the
Star Alliance lounge network is the largest in the world.
The World Airline Awards were introduced by Skytrax in 1999 to
provide a customer satisfaction study that was independent,
impartial and global. Over 100 customer nationalities voted in the
largest airline passenger satisfaction survey to determine the
award winners.
About United
United Airlines and United Express operate approximately 4,600
flights a day to 357 airports across five continents. In 2017,
United and United Express operated more than 1.6 million flights
carrying more than 148 million customers. United is proud to have
the world's most comprehensive route network, including U.S.
mainland hubs in Chicago,
Denver, Houston, Los
Angeles, Newark/New York,
San Francisco and Washington, D.C. United operates 757 mainline
aircraft and the airline's United Express carriers operate 551
regional aircraft. The airline is a founding member of Star
Alliance, which provides service to 193 countries via 28 member
airlines. For more information, visit united.com, follow @United on
Twitter or connect on Facebook. The common stock of United's
parent, United Continental Holdings, Inc., is traded on the NYSE
under the symbol "UAL".
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SOURCE United Airlines