NEWARK, Del., July 17, 2018 /PRNewswire/ -- Comcast announced
it has signed a 10-year lease for a 150,000 square-foot, Class A
facility in New Castle County,
Del. The call center, located within the Christiana
Corporate Center at 400 Commerce Drive in Newark, will be a new home for more than 700
Comcast employees who support residential customers from across the
Northeast, as well as more than 100 who help monitor and manage
Comcast's network for business and residential customers.
This new center is part of Comcast's commitment to improve the
customer experience. Over the last three years, Comcast has
invested more than $1 billion in this
effort.
The currently-vacant facility will be completely renovated over
the next several months to feature ergonomic, height-adjustable
workstations; collaboration and meeting spaces; a state-of-the-art
workout facility; cafeteria; green spaces; ample parking; and more.
By bringing the two teams together, the new facility will foster
teamwork and encourage a more collaborative, cross-functional
environment that will ultimately enhance the employee and customer
experience.
All Comcast employees working out of current call centers at
4008 N. DuPont Highway, New Castle
and 300 N. Wakefield Dr., Newark,
will begin moving into the new facility in 2019. The new facility
is just a few miles away from the current centers.
"We're proud that Comcast is making this long-term commitment to
our state," said Delaware Governor
John Carney. "This investment is
additional proof that Delaware
remains a great place for businesses of any size to put down roots,
grow, and create jobs."
"We are bringing our workforce together to create an environment
for our employees to do their best work for the thousands of
customers they support every day," said Freedom Region Senior Vice
President Jim Samaha. "This is
an investment in the tools, technology and people that help us on
our journey to deliver a truly outstanding customer
experience."
Designed with environmental sustainability in mind, the new
facility will consciously bring natural and organic elements into
the space to help employees reduce stress and increase
concentration. LED light fixtures will be used inside and out to
consume less electricity than incandescent or fluorescent lighting,
and an upgraded central HVAC system will provide a form of heat
recovery to save additional energy.
"We win the future when employers like Comcast commit to our
local workforce by investing in new facilities right here in
New Castle County," said New
Castle County Executive Director Matt
Meyer.
Today's announcement reinforces Comcast's continued investment
in Delaware where Comcast employs
more than 1,100 employees in 29 facilities. In 2017, Comcast
contributed more than $13 million to
the state economy in direct taxes, fees, and permits, plus more
than $800,000 in cash and in-kind
contributions in Delaware
communities.
About Comcast
Comcast Corporation (Nasdaq: CMCSA) is a global media and
technology company with two primary businesses, Comcast Cable and
NBCUniversal. Comcast Cable is one of the nation's largest video,
high-speed Internet, and phone providers to residential customers
under the XFINITY brand, and also provides these services to
businesses. It also provides wireless and security and automation
services to residential customers under the XFINITY brand.
NBCUniversal operates news, entertainment and sports cable
networks, the NBC and Telemundo broadcast networks, television
production operations, television station groups, Universal
Pictures and Universal Parks and Resorts. Visit
www.comcastcorporation.com for more information.
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SOURCE Comcast NBCUniversal