DALLAS, July 13, 2018 /PRNewswire/ -- AT&T*
earned J.D. Power's 2018 U.S. Business Wireline Satisfaction awards
for both large enterprise and very small business.
The wins come on the heels of our new go-to-market strategy for
large enterprise customers and a renewed focus on customer service.
We've also rolled out new products for small businesses that
provide them with the capabilities of much larger companies.
"This award is based on customer feedback, and it's clear that
AT&T is the choice for both large and small customers," said
Thaddeus Arroyo, CEO of AT&T
Business. "Our work on improving customer service is never done, of
course. Our teams are dedicated to finding creative solutions that
transform businesses with our edge-to-edge solutions."
New Go-To-Market Strategy
AT&T Business sales,
marketing and advertising teams are now organized around key
vertical industries: Manufacturing, Healthcare, Finance, Retail and
Public Sector.
Teams develop expertise in these verticals, providing solutions
to help companies thrive in the digital age. For example, AT&T
is helping a leading U.S. bank to transform its customer experience
through the use of state-of-the-art digital signage and network
services. In healthcare, AT&T provides mobile connectivity to
virtual exam rooms for an innovative healthcare company, delivering
clinical care in remote/rural clinics.
Customer Service and Operations
Selling solutions is
only one part of the equation. Implementing and supporting complex
solutions for businesses that work across cities and around the
globe is also key.
We've intensified our focus on the customer experience, reducing
the time it takes to install service once the contract has been
signed. Since this effort has been underway, we've reduced the
average number of days it takes to implement some of our most
complex solutions.
Small Business
AT&T serves millions
of small businesses from coast-to-coast. And many have the
same fundamental needs as businesses many times their size.
To meet those needs, we've expanded our sales distribution and
support teams and put increased focus on our indirect channels. Our
reliable and highly-secure solutions help transform and improve
operations for small and medium businesses. From high-speed fiber
and cybersecurity to mobility and Internet of Things, we offer
customizable solutions that help our customers evolve and
grow.
*About AT&T Communications
We help family, friends
and neighbors connect in meaningful ways every day. From the first
phone call 140+ years ago to mobile video streaming, we innovate to
improve lives. We have the nation's largest and most reliable
network and the nation's best network for video streaming.** We're
building FirstNet just for first responders and creating
next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver
entertainment people love to talk about. Our smart, highly secure
solutions serve over 3 million global businesses – nearly all of
the Fortune 1000. And worldwide, our spirit of service drives
employees to give back to their communities.
AT&T Communications is part of AT&T Inc. (NYSE:T). Learn
more at att.com/CommunicationsNews.
AT&T products and services are provided or offered by
subsidiaries and affiliates of AT&T Inc. under the AT&T
brand and not by AT&T Inc. Additional information about
AT&T products and services is available at about.att.com.
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AT&T, the Globe logo and other marks are trademarks and service
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**Coverage not available everywhere. Based on overall coverage
in U.S. licensed/roaming areas. Reliability based on voice and data
performance from independent 3rd party data.
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SOURCE AT&T Inc.