STAMFORD, Conn., July 10, 2018 /PRNewswire/ -- Information
Services Group (ISG) (Nasdaq: III), a leading global technology
research and advisory firm, will participate in the IAOP webinar,
"Achieving Your Value Proposition with Effective SLAs," on
Wednesday, July 11, at 11 a.m., U.S. Eastern time.
The webinar, produced by the IAOP Voice of the Customer chapter,
will feature a panel of experts, including Alan Hanson, lead partner of ISG's Banking and
Financial Services practice in the Americas. Hanson will be joined
by Lawrence Kane, senior leader,
Strategic Sourcing Functional Excellence & First Time Quality,
Boeing; David Althoff, vice
president, Insurance SBU lead, Cognizant; and Neil Hirshman, partner and co-lead of Kirkland
& Ellis' Technology & IP Transactions practice.
Hanson will discuss how to align performance metrics with
business goals and address the growing impact of robotic process
automation (RPA) and other emerging digital technologies on service
level agreements (SLAs).
"Organizations are under constant pressure to measure and report
on services in a way that has meaning to the end customer and
demonstrates tighter alignment with business goals," said Hanson.
"As such, they must go beyond standard approaches to consuming and
contracting for services. This imperative is giving rise to a whole
new generation of sourcing contracts governed and measured by
performance-based metrics aligned with business outcomes."
ISG addresses the topic of SLAs in two recent white papers,
"Making Service Levels Work for the Business" and "Performance
Based Contracting: The Next Step in Sourcing."
The live webinar will reveal the latest thinking on SLAs from
four perspectives: customer (Boeing), supplier (Cognizant), advisor
(ISG) and legal (Kirkland & Ellis), and explore such issues as
the "watermelon effect" in SLAs, trends in developing new SLAs,
effective alternatives to SLAs, and at-risk philosophy and
implementation.
The IAOP Voice of the Customer chapter is co-chaired by Humana,
Pratt & Whitney, Boeing, MUFG Union Bank NA, Abbott, Greater
Toronto Airports Authority, Transamerica, Pfizer, Bristol-Myers
Squibb and Sprint Corporation.
For more information and to register for the webinar, visit the
event webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including 75 of the top 100
enterprises in the world, ISG is committed to helping corporations,
public sector organizations, and service and technology providers
achieve operational excellence and faster growth. The firm
specializes in digital transformation services, including
automation, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; technology
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG
employs more than 1,300 professionals operating in more than 20
countries—a global team known for its innovative thinking, market
influence, deep industry and technology expertise, and world-class
research and analytical capabilities based on the industry's most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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SOURCE Information Services Group, Inc.