HSBC Jade Launches Concierge Service with Innovative Digital Platform to High-Net-Worth Clients
June 21 2018 - 11:00AM
Business Wire
A table at Noma, World Cup seats or Beyoncé
tickets, all at the push of a button
HSBC is launching an innovative global concierge service for its
high-net-worth Jade clients to help them get easy access to the top
restaurants, hotels, shows and exclusive experiences, wherever they
are in the world. HSBC Jade offers a unique combination of
personalized relationship management, advanced wealth solutions and
luxury lifestyle services. Underpinned by all of HSBC’s everyday
transactional banking features, Jade services are accessible
through the client’s channel of choice including branch, phone and
digital.
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The new concierge, delivered by Ten Lifestyle Group, blends
traditional hands-on service with a unique, state-of-the-art
digital platform. Its almost 600 Lifestyle Managers work around the
clock in 26 languages, offering unrivalled global support and
service. Ten Lifestyle Group can get reservations at the most
sought-after restaurants around the globe and has a 92 percent
success rate in securing hard-to-get tickets for sport, music and
the arts.
“We know that our clients want the exclusivity that money can’t
buy, combined with the convenience of accessing concierge services
on the move. Whether they use the concierge service through their
desktop computer, mobile or tablet or make a phone call, they will
have 24/7 access to the best the world has to offer. They can get
their travel, tickets and dining and experiences organized better,
faster and personalized to their needs,” said Toby Chan, Group Head
of Jade at HSBC.
Ten Lifestyle Group deals directly with airlines and ticketing
providers, so it can pass on the best available prices for flights
in key markets and can provide concert tickets at face value
whenever possible, even for the most popular gigs.
According to the 2017 Capgemini World Wealth Report, the
high-net-worth population continues to grow rapidly with its wealth
predicted to surpass $100 trillion by 2025.
“With HSBC Jade we are bringing some of the features and
services traditionally associated with private banks to a wider
range of clients, while giving them access to the best of our
wealth management capabilities and the convenience of our everyday
banking and global reach. We are filling a significant need in the
banking market for our Jade clients around the world,” said Pablo
Sanchez, Regional Head of Retail Banking and Wealth Management for
North America.
Note to editors:
HSBC Jade offers a unique combination of personalized
relationship management, advanced wealth solutions and luxury
lifestyle services, underpinned by all of HSBC’s everyday
transactional banking features.
HSBC Bank USA, National Association (HSBC Bank USA, N.A.)
serves customers through retail banking and wealth management,
commercial banking, private banking, and global banking and markets
segments. It operates bank branches in: California; Connecticut;
Delaware; Washington, D.C.; Florida; Maryland; New Jersey; New
York; Pennsylvania; Virginia; and Washington. HSBC Bank USA, N.A.
is the principal subsidiary of HSBC USA Inc., a wholly-owned
subsidiary of HSBC North America Holdings Inc. HSBC Bank USA, N.A.
is a Member of the FDIC. Investment and brokerage services are
provided through HSBC Securities (USA) Inc., (Member NYSE/FINRA/
SIPC) and insurance products are provided through HSBC Insurance
Agency (USA) Inc.
HSBC Holdings plc, the parent company of the HSBC Group,
is headquartered in London. The Group serves customers worldwide
from around 3,900 offices in 67 countries and territories in
Europe, Asia, North and Latin America, and the Middle East and
North Africa. With assets of US$2,522bn at 31 December 2017, HSBC
is one of the world’s largest banking and financial services
organizations.
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HSBC media:Matt Klein,
212-525-4644matt.klein@us.hsbc.com
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