PTC Integrates ThingWorx With Microsoft Dynamics 365 to Enable Improved Field Service
June 19 2018 - 9:00AM
Business Wire
New Connector Has Ability to Improve First-Time
Fix Rates by Empowering Field Technicians With Critical Information
From IoT and MR Sources
PTC (NASDAQ:PTC) today announced at the sold-out LiveWorx® 18
digital transformation conference a new connected field service
solution that integrates the ThingWorx® platform with
Microsoft Dynamics 365 for Field Service. ThingWorx with Dynamics
365 Field Service enables field technicians and others to
seamlessly connect to vital engineering data (such as bill of
material (BOM) information), which can provide improved insights in
an easy-to-understand way, thus enabling expedited service
delivery.
ThingWorx is PTC’s Industrial Innovation Platform that
integrates Microsoft Azure IoT capabilities. The new connector for
Dynamics 365 provides companies additional ways to develop a
connected service strategy that enables improved efficiency of
service operations. As a result, ThingWorx can now tap into key
features of Dynamics 365 for Field Service to enable reduced
downtime and resolution of service issues faster by allowing users
to schedule the right resource with the right part and information
to complete the job. A typical scenario may include these
steps:
1. A machine in a factory sends a sensor-initiated alert to
ThingWorx through Azure IoT indicating that it’s about to fail.2.
Automated actions are generated when ThingWorx receives IoT alerts,
collects and contextualizes the alert information, and pulls
relevant and supporting data from myriad systems, such as PTC’s
Windchill® PLM solution.3. A comprehensive view of the
situation is presented to the service manager using ThingWorx with
Dynamics 365 Field Service, including IoT data and predictive
failure information.4. Advanced scheduling capabilities in Dynamics
365 for Field Service are used to help the technician service
manager assess and validate the situation and then schedule the
right resource with the right skills.5. Automated field service
notifications are sent to the customer that there is an issue and
that a technician is scheduled to fix the problem.
ThingWorx with Dynamics 365 Field Service also pairs PTC’s
Vuforia® Studio augmented reality platform with Microsoft HoloLens,
providing a robust authoring tool that enables technicians to
access powerful mixed reality (MR) experiences. For example,
technicians on site will now be able to use HoloLens (or other
industry devices) to visualize assembly and disassembly
procedures.
“IoT and mixed reality have changed how companies are building
and servicing their products. With better insights into more
engineering data, our customers can improve uptime and increase
first-time fix rates,” said Iain Michel, general manager,
ThingWorx, PTC. “Our collaboration with Microsoft enables our
customers to bring together information from the major product
lifecycle functions, including design, manufacturing, operations,
and service for the purpose of ensuring the highest quality service
response.”
ThingWorx with Dynamics 365 Field Service is available now on
Microsoft AppSource and is being demonstrated during LiveWorx 18
this week at the Boston Convention and Exhibition Center.
“When servicing a product, ThingWorx with Dynamics 365 Field
Service enables a technician to easily access detailed information
from a customer’s engineering data systems (like PLM) about the
affected equipment’s bill of materials (BOM) so that they have a
quick understanding of what parts are needed for their service
visit,” said Sona Venkat, general manager, Intelligent SaaS,
Microsoft Corp. “This BOM information is critical to ensuring that
issues are addressed faster and field technician visits are more
efficient.”
This is the next stage of the relationship announced in January
between PTC and Microsoft to help customers unlock the value in
their digital transformation journeys.
Additional Resources
- Gartner Magic Quadrant for Industrial
IoT Platforms
- Harvard Business Review: “Why Every
Organization Needs an AR Strategy,” authored by PTC CEO Jim
Heppelmann and Harvard Professor Michael Porter
- Microsoft Business Forward 2018 –
Proactive Field Service Demo
About PTC (NASDAQ: PTC)
PTC helps companies around the world reinvent the way they
design, manufacture, operate, and service products in and for a
smart, connected world. In 1986 we revolutionized digital 3D
design, and in 1998 were first to market with Internet-based
product lifecycle management. Today, our leading industrial
innovation platform and field-proven solutions enable you to unlock
value at the convergence of the physical and digital worlds. With
PTC, manufacturers and an ecosystem of partners and developers can
capitalize on the promise of the Internet of Things and augmented
reality technology today and drive the future of innovation.
PTC.com @PTC Blogs
PTC, LiveWorx, ThingWorx, Vuforia, Windchill, and the PTC logo
are trademarks or registered trademarks of PTC Inc. or its
subsidiaries in the United States and other countries.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180619005533/en/
MediaPTCJack McAvoy, 781-370-6143Corporate
Communicationsjmcavoy@ptc.com
PTC (NASDAQ:PTC)
Historical Stock Chart
From Mar 2024 to Apr 2024
PTC (NASDAQ:PTC)
Historical Stock Chart
From Apr 2023 to Apr 2024