Verizon Bolsters In-House Customer Experience Design Team with Acquisition of Moment
April 19 2018 - 8:30AM
Today Verizon Communications Inc. (NYSE:VZ) (Nasdaq:VZ) closed its
acquisition of Moment, a New York-based design and
strategy firm founded in 2002. Beginning
immediately, employees will join the company’s growing
in-house design team and be responsible
for creating end-to-end customer experiences including
in-store, online, mobile and live customer service by phone or
chat.
“We're thrilled to welcome this team of talented designers
into the Verizon family as we push into more integrated experiences
across every consumer touch-point,” said Verizon Chief Customer
Experience Officer Scott Zimmer. “We know our customers expect an
experience that's as legendary as our network, and Moment’s
wealth of experience will position us to deliver
for our customers on their terms, wherever and
whenever they need us.”
The Moment team will focus on increasingly
personalized digital experiences such as the My Verizon
app, and play a key role in the development of new
services and experiences across Verizon’s businesses.
For over 15 years, Moment – whose mission was to work with its
clients to redefine what lies ahead – built a design practice
balancing business with the technology and human elements necessary
to bring digital products into the world.
“We’re excited to join Verizon to create breakthrough
experiences with real-world impact,” said Brendan Reynolds, former
CEO of Moment and now Head of Customer Experience
Design for Verizon Wireless. “This is our passion, and we
can’t imagine a better place to do amazing work.”
Previously, Moment’s client roster included ESPN,
Bloomberg, Tiffany & Co., American Express, Memorial Sloan
Kettering Cancer Center, Sports Illustrated, J.P. Morgan
Chase, and Johnson & Johnson.
Verizon Communications Inc. (NYSE:VZ) (Nasdaq:VZ), headquartered
in New York City, generated $126 billion in 2017 revenues. The
company operates America’s most reliable wireless network and the
nation’s premier all-fiber network and delivers integrated
solutions to businesses worldwide. Its Oath subsidiary reaches
about one billion people around the world with a dynamic house of
media and technology brands.
Media contact: Emily
Vicker646-988-6530emily.vicker@verizon.com
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