Travelers Introduces New Workers Compensation Tools for Better Claim Experience
April 16 2018 - 9:00AM
Business Wire
Digital capabilities enhance customer
experience, improve patient care and reduce expenses
The Travelers Companies, Inc. (NYSE:TRV) today announced its
newest digital capabilities to improve the claim experience for
injured employees. The additions provide an engaging customer
experience with increased access to medical professionals after a
workplace injury.
MyTravelers® for Injured Employees, the company’s web-based and
mobile-friendly self-service tool for workers compensation claims,
offers two-way messaging between an injured employee and a
Travelers Claim Nurse professional. This digital tool provides
access to a full claim team, including claim and medical
professionals, and helps keep injured employees more engaged in the
process to help accelerate their recovery.
Two-way document sharing will also be added to the MyTravelers
for Injured Employees tool. Injured employees will be able to
easily upload important materials related to their claim, including
state workers compensation forms, work status reports, mileage
trackers and medical reports. This new feature will make it easier
and faster for injured employees to exchange information with
Travelers so they can move forward through the claim process more
efficiently.
The company also announced the addition of a telemedicine
capability, enabling qualified injured employees to conduct
appointments with a physician via a secure video connection on
their computer or smartphone. By delivering clinical health care
from a distance, telemedicine may offer a cost-effective
alternative to emergency room visits while also providing access to
care when it is not readily available.
“We continually look for new ways to deliver a better workers
compensation claim experience for someone who has been injured on
the job,” said Rich Ives, Vice President of Workers Compensation
Claim at Travelers. “Our latest capabilities not only speed up
access to medical care and make it easier to communicate, but they
also address our customers’ top concerns — the health of their
employees and the rising costs of health care.”
Travelers offers a range of workers compensation services that
benefit injured employees and their employers: The Early Severity
Predictor® model helps predict which injured employees are most at
risk for chronic pain; the ConciergeCLAIM® Nurse program helps
injured workers with the workers compensation process; and the
Cultural Advantage services provide Spanish-speaking claim and
medical professionals to bridge language barriers.
For more information on workers compensation products and
services from Travelers, visit www.travelers.com.
About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider
of property casualty insurance for auto, home and business. A
component of the Dow Jones Industrial Average, Travelers has
approximately 30,000 employees and generated revenues of
approximately $29 billion in 2017. For more information, visit
www.travelers.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180416005748/en/
Media:The Travelers Companies, Inc.Kate Thermansen,
860-954-1789ktherman@travelers.com
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