ADTRAN Personalizes and Streamlines Subscriber Experience with New Modular Software Applications
April 12 2018 - 05:30AM
Business Wire
Mosaic Subscriber Experience Suite helps
service providers predict customer needs, simplify service delivery
and grow business
ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of
next-generation open networking solutions, today announced a
significant expansion to its Mosaic Subscriber Experience Suite
adding two new applications that give service providers network and
subscriber intelligence, as well as remote in-home device
management.
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the full release here:
https://www.businesswire.com/news/home/20180412005252/en/
ADTRAN Personalizes and Streamlines
Subscriber Experience with New Modular Software Applications.
(Photo: Business Wire)
These powerful software applications support a user-driven
service model to enable a simple, intuitive experience with better
in-home network visibility and performance.
Mosaic Subscriber Insight – personalizes the subscriber
experience through a network intelligence tool that improves
business operations, drives new service adoption and increases
customer loyalty.
Mosaic Device Manager – streamlines the subscriber
experience through a device management tool that empowers service
providers to monitor and maintain in-home customer devices and
Wi-Fi networks remotely.
“Our enhanced Mosaic portfolio enables service providers to meet
the ever-increasing expectations of the ultra-connected customer,
who expects a seamless experience whether at home, work or on
vacation,” ADTRAN Subscriber Solutions & Experience Portfolio
Management Director Jeremy Harris said. “These innovations help
provide analytics, lower costs, gain visibility to subscriber
behavior and build customer loyalty—everything needed to thrive in
a competitive marketplace.”
These two Mosaic software applications join the previously
announced:
Mosaic Activate – orchestrates one-click broadband
service activation increasing revenue velocity, improving customer
satisfaction and lowering the cost of subscriber adds.
All three components operate in an open architecture that
supports ADTRAN and third-party devices across both SD-Access and
traditional broadband. These game-changing enhancements to the
award-winning Mosaic Cloud Platform reinforce ADTRAN’s position as
the industry’s leader in SD-Access.
“Insight into subscriber experience has become just as important
as speed and bandwidth, as service providers can leverage it to
significantly improve customer engagement and quality of
experience,” IHS Markit Technology Principal Analyst John Kendall
said. “Service providers who can more fully understand their
network and their subscribers can dramatically improve their
business operations and service velocity, reduce operational costs,
drive new service adoption and decrease customer churn.”
About ADTRAN
ADTRAN, Inc. is the leading global provider of networking and
communications equipment. ADTRAN’s products enable voice, data,
video and Internet communications across a variety of network
infrastructures. ADTRAN solutions are currently in use by service
providers, private enterprises, government organizations, and
millions of individual users worldwide. For more information,
please visit us at www.adtran.com, LinkedIn and Twitter.
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Witz Communications for ADTRANAshley Schulte,
919-435-9112ashley@witzcommunications.com
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