Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience
April 11 2018 - 7:00AM
Payroll and HCM software solutions leader consumes innovation
easily with eGain
eGain (NASDAQ:EGAN), the leading provider of cloud-based customer
engagement solutions, today announced that Paylocity (NASDAQ:PCTY),
a leading cloud-based provider of payroll and HCM (human capital
management) software solutions, selected eGain’s AI reasoning
solution to help guide its customer service team to fast, accurate,
and consistent answers as they continue their focus on providing
high-touch client service.
Paylocity selected eGain’s AI knowledge solution for its breadth
and depth of functionality, ease of interaction, and out-of-the-box
integration with CRM and Microsoft® SharePoint™ content
repository.
“Augmenting our customer service capabilities with eGain-powered
AI guidance extends our commitment to providing a best in class
service experience for our clients, while also supporting our
Customer Service team,” said Mark Kinsey, Senior Vice President,
Operations at Paylocity.
“We are proud to partner with Paylocity on their journey to
optimize returns on human capital with next-gen technology,” said
Ashu Roy, eGain CEO.
More InformationTo learn more
about eGain AI Knowledge and eGain Try+Buy,
visit:http://www.egain.com/products/knowledge-management-software/http://www.egain.com/products/web-self-service/http://www.egain.com/try-buy
About PaylocityPaylocity is
a provider of cloud-based payroll and human capital management, or
HCM, software solutions. Paylocity's comprehensive and
easy-to-use solutions enable its clients to manage their workforces
more effectively. Paylocity's solutions help drive
strategic human capital decision-making and improve employee
engagement by enhancing the human resource, payroll and finance
capabilities of its clients. For more information,
visit www.paylocity.com.
About eGaineGain customer
engagement solutions power digital transformation for leading
brands. Our top-rated cloud applications for social, mobile, web,
and contact centers help clients deliver connected customer
journeys in an omnichannel world. To find out more about eGain,
visit http://www.egain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media contacts
Cynthia TueGain CorporateEmail:
press@egain.comPhone: 408 636 4505
Jane StewarteGain EuropeEmail:
press@egain.comPhone: +44 (0)1635 800087, Ext. 5118
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