Online Educational Assessment Organization Moves 550 Concurrent Contact Center Agents to the Cloud
April 10 2018 - 8:09AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact
center software for the enterprise contact center market, today
announced a large educational assessment organization has selected
Five9 to move their 550 concurrent contact center agents from an
on-premise solution to the cloud.
The company’s previous on-premise provider was unable to
integrate with their cloud CRM solution, and they were unable to
easily make changes or new configurations within the system. After
evaluating various cloud solutions, the company chose Five9 for the
core application set of ACD and IVR, deep CRM integration with
Oracle Service Cloud, and ability to provide an end-to-end WFO
solution, including WFM, QM, and Analytics. In addition, this
customer will utilize Visual IVR, visual customer feedback
applications, and platinum MPLS agent-connect service for
guaranteed voice quality.
The company’s inbound call center made up of 550 concurrent
agents primarily uses Five9 to take calls from students who are
scheduling a test, seeking to receive test scores, or reporting
test times. It was imperative to have seamless interactions with
the students in order to facilitate 50 million tests conducted in
over 180 countries for the large nonprofit company.
“We are continually seeing enterprises, across all segments,
realizing the benefits of digital transformation by migrating their
contact centers to the cloud,” said Dan Burkland, President, Five9.
“A key attribute of cloud contact centers is having the ability to
integrate with existing CRM systems and other applications to fit
within the needs of the business.”
Engage with
us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180410005585/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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