Cerner Announces New Collaboration with Salesforce to Extend Care Beyond the Exam Room
March 05 2018 - 4:30PM
Cerner, a global leader in health care technology, today announced
a new collaboration with Salesforce, the global leader in customer
relationship management (CRM). Cerner is extending its population
health, clinical and administration portfolio with an integrated
solution that combines Salesforce Health Cloud and Marketing Cloud
with Cerner’s HealtheIntentSM, its big data platform. Combined with
Cerner’s data, analytic and application platform, electronic health
record (EHR) and intelligent solutions, the addition of Health
Cloud and Marketing Cloud will support enhanced consumer and
provider engagement.
“We are entering the next phase of health care delivery
transformation. This collaboration with Salesforce will bring
game-changing solutions to consumers, allowing them to participate
in their physician’s decision-making and engage in their own health
and care,” said Zane Burke, president, Cerner. “We have digitized
EHRs and are now aggregating and enriching this data for clinical
and engagement insights through applied intelligence. The next
phase of the process is to modernize the way our industry
personalizes and interacts with people in their communities. The
power of these combined technologies will support an improved
consumer experience and enhanced clinician communication, as well
as materially advance the quality of care while reducing the total
cost.”
This integrated solution is designed to meet health care
providers’ growing demand for enterprise-wide CRM capabilities. The
solution is also positioned to support health system call centers,
service operations, provider network management, marketing and
other enterprise stakeholders that are transforming how services
are delivered to patients and providers through a growing array of
communication channels.
The solution is powered by the data and clinical content within
Cerner HealtheIntent, Cerner’s cloud-based big data platform.
Cerner HealtheIntent is designed to aggregate data in near
real-time from multiple sources to create a single, comprehensive
view of an individual’s health interactions across the continuum of
health and care. Cerner’s analysis of this data provides caregivers
with actionable insights at the individual and community levels
that can be integrated into the clinical workflow.
Salesforce Health Cloud brings the world’s No. 1 CRM platform to
health care and equips organizations to collaborate more
efficiently, better understand their patients and build stronger
relationships across the entire care team, with the aim of higher
consumer satisfaction and improved health outcomes while making
care delivery more efficient.
The solution will support the integration, automation and
facilitation of consumer and provider communication and
collaboration. These omni-channel capabilities incorporate email,
text, instant message, video, portal, phone and other means of
communication with campaigns and care management programs. The
integrated solution also helps personalize and enhance the value of
call centers, practice management, patient financial services and
other health care provider service operations. Health Cloud, paired
with the foundation of patient and provider profiles on the Cerner
HealtheIntent platform, will support a personalized consumer
experience.
"The health care industry is undergoing a powerful
transformation. Patients are bringing new expectations to their
experiences — they want providers to deliver better service on
their terms," said Keith Block, vice chairman, president and COO at
Salesforce. “The powerful combination of Salesforce and Cerner
technology will empower providers to connect with patients in
smarter and more personalized ways, and ultimately deliver better
outcomes."
Cerner will demonstrate how its solutions and services support
enhanced consumer and provider engagement at Booth 1832 at HIMSS18,
March 5-9, at the Venetian – Palazzo – Sands Expo Convention Center
in Las Vegas.
About Salesforce Health Cloud Salesforce Health
Cloud brings the world’s #1 CRM to healthcare and is a premier
patient and member relationship platform that harnesses the power
and security of the cloud, as well as social and mobile
technologies, to deliver more personalized engagement. It
accomplishes this by providing a complete view of the patient,
intelligent care collaboration and a connected patient engagement
experience. With Health Cloud, care teams have easy access to
clinical and non-clinical patient and member data including current
health conditions and medications, appointment history,
communication preferences and data from electronics health records
and other systems. Teams are able to work smarter across entire
patient and member groups to provide insightful care faster.
Salesforce, the global CRM leader, empowers companies to connect
with their customers in a whole new way. For more information about
Salesforce (NYSE:CRM), visit: www.salesforce.com. Salesforce,
Salesforce Health Cloud and others are trademarks of
salesforce.com, inc.
About Cerner Cerner’s health information
technologies connect people, information and systems at more than
27,000 provider facilities worldwide. Recognized for innovation,
Cerner solutions assist clinicians in making care decisions and
enable organizations to manage the health of populations. The
company also offers an integrated clinical and financial system to
help health care organizations manage revenue, as well as a wide
range of services to support clients’ clinical, financial and
operational needs. Cerner’s mission is to contribute to the
systemic improvement of health care delivery and the health of
communities. (Nasdaq:CERN). For more information about Cerner,
visit cerner.com, read our blog at blogs.cerner.com, connect with
us on Twitter at twitter.com/cerner and on Facebook at
facebook.com/cerner. Our website, blog, Twitter account and
Facebook page contain a significant amount of information about
Cerner, including financial and other information for
investors.
Media Contact: Misti Preston, Public
Relations, (816) 299-2037, Misti.Preston@Cerner.com
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