More Customized Focus. More Award-Winning Service. Regions Recognized with 22 Greenwich Excellence Awards
February 07 2018 - 9:00AM
Business Wire
Based on customer feedback, Greenwich Associates honors Regions
with series of awards for excellence
Regions Bank has been recognized by Greenwich Associates with 22
Excellence Awards based on how Regions is serving small-business
and middle-market banking clients.
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Regions Bank's 22 Greenwich Excellence
Awards are based on how Regions serves small-business and
middle-market banking clients. (Photo: Business Wire)
Greenwich Associates conducted research in 2017 to identify
banks performing at a statistically differentiated level compared
to peers. Banking customers nationwide were asked to rate their
interactions with various financial firms. Regions’ performance led
to 22 individual awards, representing a substantial year-to-year
increase over 2016 when Regions received 9 Greenwich awards for the
same categories.
Bill Horton, head of Commercial Banking for Regions, attributed
the increase to Regions placing a clear focus on bankers developing
deeper relationships with clients – while using their financial
experience to create customized solutions to meet those clients’
needs.
“The credit for these awards goes to Regions bankers who are in
our communities every day offering personalized services and
working hand-in-hand with customers to help them reach their
financial objectives,” said Horton. “Regions is committed to
consistently making banking easier for the people and businesses we
serve. We appreciate Greenwich recognizing the dedication of our
bankers, and we look forward to building on our success in 2018 and
beyond.”
Greenwich Associates recognized Regions with 17 awards in the
Greenwich-defined Middle Market category (businesses with annual
sales of $20 million to $500 million) and five in the Small
Business category (companies with sales between $1 million and $20
million).
In addition to the 22 Excellence Awards, Regions earned
recognition for “ease of doing business” and several relationship
management categories, including responsiveness, knowledge of cash
management services, effectively coordinating product specialists,
frequency of banker visits and understanding the industry.
Specific awards received by Regions include:
Greenwich Excellence Awards in Middle Market Banking
- Cash Management – Accuracy of
Operations
- Cash Management – Customer Service
- Cash Management – Ease of Product
Implementation
- Cash Management – Mobile Banking
Functionality
- Cash Management – Online Banking
Functionality
- Cash Management – Overall
Satisfaction
- Cash Management – Overall Satisfaction
(South Region)
- Cash Management – Overall Satisfaction
with CM Specialist
- Cash Management – Product
Capabilities
- Industry Expertise
- Likelihood to Recommend / Net Promoter
Score
- Likelihood to Recommend / Net Promoter
Score (South Region)
- Overall Satisfaction
- Overall Satisfaction (South
Region)
- Overall Satisfaction with Relationship
Manager
- Proactively Provides Advice
- Proactively Provides Advice (South
Region)
Greenwich Excellence Awards in Small Business Banking
- Cash Management – Customer Service
- Cash Management – Ease of Product
Implementation
- Cash Management – Overall
Satisfaction
- Credit Process
- Likelihood to Recommend / Net Promoter
Score
About Regions Financial CorporationRegions Financial
Corporation (NYSE:RF), with $124 billion in assets, is a member of
the S&P 500 Index and is one of the nation’s largest
full-service providers of consumer and commercial banking, wealth
management, mortgage, and insurance products and services. Regions
serves customers across the South, Midwest and Texas, and through
its subsidiary, Regions Bank, operates approximately 1,500 banking
offices and 1,900 ATMs. Additional information about Regions and
its full line of products and services can be found at
www.regions.com.
About Greenwich AssociatesGreenwich Associates is the
leading provider of global market intelligence and advisory
services to the financial services industry. We specialize in
providing fact based insights and practical recommendations to
improve business results. Our data focuses on the key metrics
required for effective business management: operations performance,
service quality, sales effectiveness, share of wallet, market
share, brand, and behavioral trends. Please visit our
website, www.greenwich.com, for more information.
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version on businesswire.com: http://www.businesswire.com/news/home/20180207005080/en/
Regions BankJeremy D. King, 205-264-4551Regions News Online:
http://regions.doingmoretoday.comRegions News on Twitter:
@RegionsNews
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