Apple Considers Rebates for Some iPhone Battery Replacements
February 06 2018 - 1:45PM
Dow Jones News
By Tripp Mickle and John D. McKinnon
Apple Inc., responding to U.S. Senate questions about its
decision to slow performance on older iPhones, said it is
considering rebates for battery replacements for some users
affected by the issue.
In a letter to the Senate Commerce Committee made public
Tuesday, Apple said it may offer the rebates to customers who
replaced their iPhone batteries before it slashed replacement fees
by $50 late last year to address rising customer complaints about a
software feature that slowed the performance of older iPhones.
The letter, dated Feb. 2, is the latest indication that Apple
continues to look for ways to improve its response to the iPhone
slowdown after scrutiny from customers and regulators. The letter
was sent in response to a questions sent to Apple last month by
Sen. John Thune (R., S.D.), chairman of the Senate commerce
committee, who asked Apple, among other things, if it would
consider providing rebates.
Apple's letter also laid out the timeline for the software
update last year that triggered customer complaints of slower
iPhone performance. The company said it made the update in January
to address spontaneous shutdowns of some iPhone 6s devices. After
running diagnostics to determine if the change reduced those
shutdowns, the company said it publicly acknowledged the change in
February in notes regarding changes as part of that January
update.
Write to Tripp Mickle at Tripp.Mickle@wsj.com and John D.
McKinnon at john.mckinnon@wsj.com
(END) Dow Jones Newswires
February 06, 2018 13:30 ET (18:30 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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