CGI Retail Xp360 bridges the physical and
digital worlds, assisting retailers to meet increasing
customer demands in today's digital world
NEW YORK, Jan. 14, 2018 /CNW Telbec/ - CGI (NYSE: GIB)
(TSX: GIB.A) launched its new CGI Retail Xp360 platform, that
enables retail and consumer services organizations to deliver a
seamless, real-time customer experience across all channels, while
accelerating their digital transformation. The platform meets
increasing retail consumer demands for more products, services and
information—delivered instantly, in an omni-channel and
personalized manner.
Based on 1,300 face-to-face interviews with business and
technology leaders across industries, the 2017 CGI Client Global
Insights reveal that becoming a digital organization is the number
one trend for the retail and consumer services industry. The
insights also reveal that the top business priority is improving
the customer experience. Smartphones, wearables and other digital
technologies create an immersive digital customer experience
equally important as the in-store physical experience. CGI's
perspectives demonstrate that in order to drive competitive
advantage, leading retail and consumer services organizations are
focused on customer-centric programs. These programs integrate
digital and physical channels and leverage data analytics to
deliver a precise, informed, and seamless retail experience in real
time. Retail and consumer services organizations also are focused
on optimizing operations and IT modernization to improve time to
market and the overall customer experience.
CGI Retail Xp360 enables retail and consumer services
organizations to easily enhance the customer experience in
alignment with their business objectives and priorities. Supported
by a strong collaborative framework, the solution is configurable
by each client to meet its unique requirements, deliver quick and
sustainable benefits, while continuously improving the customer
experience over the long term.
"The platform is very easy to implement, support and maintain,"
said Gianni Rino, CGI Global Lead
for Retail and Consumer Services. "Its cloud-based architecture is
flexible and truly accelerates the delivery of new retail
capabilities that consumers expect and demand."
"CGI Retail Xp360 was developed collaboratively with clients at
the CGI Retail and Consumer Services Center of Excellence (CoE) in
Lille, France," said Jean-Baptiste
Branquart, Vice-President, CGI's Retail and Consumer Services
Center of Excellence (CoE). "The CoE provides a unique experience
for retail and consumer services organizations to look into the
future and gain insights into the differentiated experiences they
can provide their customers using CGI Retail Xp360 and the latest
technology."
About CGI Retail Xp360
CGI Retail Xp360 is a
comprehensive, cloud-based platform that enables retail and
consumer services organizations to deliver a seamless, informed and
real-time customer experience. The solution leverages legacy
applications in a modular, scalable and secure environment and
provides customers, as well as employees, end-to-end visibility
into products, services and information.
About CGI
Founded in 1976, CGI is the fifth largest
independent IT and business consulting services firm in the world.
With approximately 71,000 professionals worldwide, CGI delivers an
end-to-end portfolio of high-end IT and business consulting
services, systems integration and IT and business process
outsourcing services. CGI's client proximity model, best-fit global
delivery network, and intellectual property solutions help clients
accelerate results and digitally transform their organizations.
With annual revenue of C$10.8 billion, CGI shares are listed
on the TSX (GIB.A) and the NYSE (GIB).
Website: www.cgi.com.
SOURCE CGI Group Inc.