Arizona-Based Company Offering Independent Primary
Care Enhances Security, Service and Speed of Health
Information Exchange
WATERLOO, Ontario, Jan. 9, 2018 /PRNewswire/ -- OpenText™
(NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise
Information Management (EIM), today announced that Premier Medical
Group, a rapidly growing company offering independent primary care
to the Arizona community, has
chosen OpenText to help enhance security, service and speed of
patient information exchange. Using OpenText™ RightFax™ with
OpenText™ RightFax™ Connect, Premier Medical Group is able to
deliver a secure and scalable, hybrid fax solution, leveraging the
OpenText Cloud.
Based in Phoenix, Arizona,
Premier Medical Group has experienced rapid growth, adding multiple
healthcare practices to meet the area's growing healthcare needs.
With plans to add more independent practices in the coming months,
Premier Medical Group needed to change its existing fax solution to
meet the needs of its increasing healthcare provider base. To
optimize operational efficiency and enhance patient care, the group
replaced its outdated and outgrown fax system with OpenText
RightFax with RightFax Connect, a secure, scalable and
cost-effective digital fax solution.
"When filling prescriptions, patients want them waiting at the
pharmacy five to ten minutes after leaving our office. If their
prescription is not there, we start getting calls," said Dr.
Sunny Maheshwari, executive board
director at Premier Medical Group. "With only two desktops with
modems in our server room for incoming and outgoing faxes, staff
were left waiting to use the single phone line for each
prescription. We needed a solution that could handle multiple faxes
at the same time, especially during peak business hours."
Premier Medical Group selected RightFax, the centralized fax
server solution from OpenText, which integrates with desktop and
business applications to help enable secure, high-volume and
automated faxing capabilities. Premier's need for a simple,
scalable and cost-effective solution led them to add on RightFax
Connect, which combines cloud-based fax delivery with the
on-premises RightFax server for an end-to-end, hybrid fax
solution.
Dr. Maheshwari continued, "The security of patient health
information was a key concern for us. Incoming faxes were being
stored on our servers, which meant independent servers were
floating around holding patient data. OpenText offers a secure
system with centralized servers and all the documents in one
location to help mitigate this risk and meet HIPAA compliance."
RightFax Connect eliminates the time and cost of configuring,
troubleshooting, and implementing fax boards, gateways, capacity
planning, channels, and phone lines, and instead takes the
telephony component to the cloud. In addition, the solution
delivers flexible cloud faxing that scales automatically to provide
capacity for large fax volumes, including bursts and peaks. The
ability to integrate with the company's existing applications was
another deciding factor in selecting OpenText. As the leading fax
server in healthcare, RightFax integrates fax with email,
electronic medical record systems (EMRs), desktop and document
management applications, and enables high-volume, automated fax
delivery from CRM, ERP, ECM, vertical and other host applications.
In particular, Premier Medical Group needed tight integration with
its EMR, NextGen healthcare applications.
"Cost is one of the most important differentiators because, at
the end of the day, people count every penny. The OpenText solution
was far more cost effective," said Dr. Maheshwari. "The level of
integration with NextGen was also really important to us, and
OpenText certainly delivered on that."
"The RightFax Connect solution was a lot more scalable to
accommodate the growth we are experiencing. Rather than allocating
four ports, six ports, eight ports, or 16 ports for fax volume
capacity—we didn't really know how many we actually needed—it was
better to go with a solution that is implemented in the cloud by
OpenText," explains Maheshwari.
Dr. Maheshwari added, "With OpenText Professional Services our
transition to the RightFax solution was easy. It has been a smooth
and seamless transition. RightFax has saved us time to do some of
the things that we needed to do. The biggest benefit to an owner is
a minimal number of hiccups, because any time a hiccup occurs, it
always goes right to the top. With our deployment of OpenText, no
issues were brought to my attention, meaning we had a successful
launch and ongoing deployment of these solutions."
With the powerful simplicity of cloud-based telephony, the
company can now send and receive multiple faxes at the same time.
In addition, the solution helps keep the content secure with
encryption at rest and in transit.
"With medicine, every day is a challenge. There are new things
that come up, whether it is HIPAA requirements, secure faxing, or
patient compliance. Trying to partner with the right company is
important to our organization to make sure that we have the ability
to scale; do things in a clear, systematic manner; and make sure
resources are available so that as we grow, we can troubleshoot
problems and address them. With OpenText, we do not have to worry
about patient data sitting somewhere and worry about what needs to
be done with that; that is very beneficial. OpenText was the right
partner to go with, and I think we'll continue to grow together as
we expand and take advantage of the resources that OpenText has for
us," concluded Maheshwari.
About OpenText
OpenText, The Information
Company™, enables organizations to gain insight
through market leading information management solutions,
on premises or in the cloud. For more information about OpenText
(NASDAQ: OTEX, TSX: OTEX) visit opentext.com.
Connect with us:
OpenText CEO Mark Barrenechea's blog
Twitter | LinkedIn | Facebook
Certain statements in this press release may contain words
considered forward-looking statements or information under
applicable securities laws. These statements are based on
OpenText's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets
in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult
to predict, and the actual outcome may be materially different.
OpenText's assumptions, although considered reasonable by the
company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ
materially from the expectations set out herein. For additional
information with respect to risks and other factors which could
occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports
on Form 10-Q and other securities filings with the SEC and other
securities regulators. Unless otherwise required by applicable
securities laws, OpenText disclaims any intention or obligations to
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise.
Copyright © 2018 Open Text. All rights reserved. OpenText is a
trademark or registered trademark of Open Text. The list of
trademarks is not exhaustive of other trademarks. Registered
trademarks, product names, company names, brands and service names
mentioned herein are property of Open Text or other respective
owners.
View original content with
multimedia:http://www.prnewswire.com/news-releases/premier-medical-group-delivers-secure-scalable-hybrid-cloud-fax-solution-with-opentext-300579857.html
SOURCE Open Text Corporation