Aetna Offers Assistance to Members Affected by Wildfires in Southern California
December 15 2017 - 5:45PM
Business Wire
Aetna (NYSE: AET) is offering resources to members who have been
affected by the wildfires in Ventura, Los Angeles, Santa Barbara,
and San Diego counties in California.
Aetna members can refill their prescriptions early, if needed.
Those members who use Aetna’s mail-order pharmacy can either get a
prescription at an alternate delivery location or refill a
prescription that may have been lost, damaged or destroyed. In
addition to helping with prescription refills, Aetna can help
members who have been evacuated from their homes find care and
behavioral health support, among other services. Aetna is also
extending claim and appeal filing times.
Aetna professionals who have experience dealing with traumatic
events are available to help. The company has opened its Resources
for Living services to those affected by the wildfires, regardless
of whether they are Aetna members or not. Individuals can call
1-888-AETNA-EAP (1-888-238-6232) for assistance with finding
available shelters, accessing government resources and seeking
referrals or help coping with the emotional impact of the
wildfires.
Aetna members affected by these wildfires can also seek
emergency care anywhere, as needed. The company will monitor the
impact these wildfires has on its network doctors, hospitals and
other health care providers, and make further modifications to its
policies as necessary to ensure members have access to care.
If any additional local, state or federal disaster executive
orders or regulations are issued related to these catastrophic
event, Aetna will adjust its policies to comply.
“Our sympathies go out to those people in Southern California
who have been affected by these wildfires,” said Kristen Miranda,
president of Aetna’s West Region. “We are committed to helping our
members get the care and medications they need, understanding that
many may have evacuated from their homes and are unable to use
their regular physicians, pharmacies and hospitals.”
Recognizing the magnitude of this disaster and its devastating
impact, the Aetna Foundation announced it will be making a $60,000
contribution to Direct Relief and a $40,000 contribution to
American Red Cross to support current and forthcoming disaster
relief efforts.
Aetna members and health care providers affected by the
wildfires who need care or other assistance can reach the company
at the following toll-free numbers:
- Aetna Member Services: Call
the number printed on your ID card*. If ID card is unavailable,
call 1-800-443-AETNA (1-800-443-2386).
- Rx Member Services and Aetna Rx Home
Delivery Customer Service: 1-888-RX AETNA
(1-888-792-3862)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Student Assistance
Program: 1-877-351-7889
- Aetna
Dental: 1-877-238-6200
- Health care providers should contact
the Provider Service Centers: – Indemnity and
PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862)– HMO
benefit plans: 1-800-624-0756
Members can find replacement ID cards and access to a Personal
Health Record (PHR) on Aetna’s secure member site Aetna Navigator™.
Log in to Aetna’s home page.
About AetnaAetna is one of the nation’s leading
diversified health care benefits companies, serving an estimated
44.6 million people with information and resources to help them
make better informed decisions about their health care. Aetna
offers a broad range of traditional, voluntary and
consumer-directed health insurance products and related services,
including medical, pharmacy, dental, behavioral health, group life
and disability plans, and medical management capabilities, Medicaid
health care management services, workers’ compensation
administrative services and health information technology products
and services. Aetna’s customers include employer groups,
individuals, college students, part-time and hourly workers, health
plans, health care providers, governmental units,
government-sponsored plans, labor groups and expatriates. For more
information, see www.aetna.com and learn about how Aetna is helping
to build a healthier world. @AetnaNews
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version on businesswire.com: http://www.businesswire.com/news/home/20171215005853/en/
Aetna Media Contact:Anjie Coplin,
214-200-8056CoplinA@aetna.com
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