New Research Names Verint Global Leader in Contact Center, Back Office and Branch Office Applications
December 14 2017 - 2:45PM
Business Wire
Recognizes Company for Having Broadest Portfolio for
Optimizing the Customer Experience
Cites Verint as Largest Workforce Optimization Software
Market Share Holder and Category Leader in Interaction Recording
and Quality Management
Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has
been named the global leader for workforce optimization (WFO)
software by Pelorus Associates in the firm’s new Understanding the
Global Market for Workforce Optimization Solutions report. In this
analysis, Verint is cited for more than 43 percent worldwide market
share, as well as for holding the leading market share for
interaction recording and quality management, core applications of
workforce optimization suites according to Pelorus Associates.
As The Customer Engagement Company™, Verint focuses on helping
organizations simplify and modernize the way they engage customers
through their contact center, branch, back office and marketing
departments. Backed by the latest artificial intelligence and
advanced analytics technologies, its broad portfolio of cloud and
hybrid solutions deliver greater automation and shared intelligence
to drive employee engagement, customer satisfaction and loyalty,
and real business impact.
In its research, Pelorus notes that the most successful vendors
have very complete product offers, no WFO suite gaps and attractive
extra capabilities. The firm specifically calls out Verint for
providing:
- The world’s first comprehensive
Customer Engagement™ portfolio and broadest product offering for
optimizing the customer experience through multiple contact points,
including contact centers, back office and branch
environments.
- A unified, analytics-driven and
enterprise-enabled WFO suite with robust business process flows
between applications.
- Shared intelligence from the widest
number of sources for better and faster decision making.
“Customer engagement is emerging as the next generation of WFO,”
says Dick Bucci, Pelorus Associates principal analyst. “Verint
differentiates based on customer engagement technology that
includes superior user interfaces for agents, personalized guidance
to assist in decision making, knowledge management for agents,
analytics tools to better understand the key drivers of customer
satisfaction and a host of solutions that support employee
engagement.”
Bucci also credits Verint for driving the deployment of WFO
applications to customer-facing and back-office environments beyond
the contact center, noting “Verint has led the charge into these
adjacent markets through acquisitions that had specialized software
for back-office operations, as well as knowledge management and
case management.”
Learn more at www.verint.com/engagement.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
Source: Pelorus Associates, Understanding the Global Market for
Workforce Optimization Solutions, November 2017.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2017, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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SUNTECH, and VIGIA are trademarks or registered trademarks of
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are the property of their respective owners.
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Verint Systems Inc.Industry
InformationRyan Zuk,
602-284-3750ryan.zuk@verint.comorInvestor
RelationsAlan Roden,
631-962-9304alan.roden@verint.com
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