AMSTERDAM, Netherlands,
December 12, 2017 /PRNewswire/ --
Pilot version of
Booking.com's new service and support
chatbot is now widely available to
English-language bookings, handling 30% of those
customer enquiries automatically in less than 5
minutes
Today Booking.com, one of the world's largest e-commerce
companies and digital technology leader, announced the expansion of
the pilot version of its new service and support chatbot, the
Booking Assistant, now widely available to English-language
bookings worldwide. As the latest evolution of Booking.com's
messaging platform, the Booking Assistant merges proprietary
Artificial Intelligence technology with Booking.com's
already-robust customer service support.
Available to an increasing number of travellers in advance of
the busy end-of-year travel season, the Booking Assistant empowers
customers to get first-line support for their upcoming bookings,
including timely responses to their most common stay-related
requests, all through a single, intuitive chat interface. Built
entirely in house, the Booking Assistant leads the industry when it
comes to quickly identifying and automatically responding to an
increasingly broad range of post-booking related questions from
travellers, all via their preferred device and platform.
Unlike other chatbots that are only focussed on conversion
conversations, one or two specific tasks, or upselling in-stay
services, the Booking Assistant chatbot has been built to respond
to customers' most commonly asked questions. The chatbot can
currently respond to 30% of customers' stay-related questions
automatically in less than 5 minutes. If the Booking Assistant has
identified a question it can't solve on its own, depending on the
nature of the query, it pulls in support from either the
Booking.com customer service team or the property, adding their
response directly into the conversation.
Read the full release on Booking.com's global media room.
About Booking.com:
Established in 1996 in Amsterdam, Booking.com B.V. has grown from a
small Dutch start-up to one of the largest travel e-commerce
companies in the world. Part of The Priceline Group (NASDAQ: PCLN),
Booking.com now employs more than 15,000 employees in 198 offices
in 70 countries worldwide.
With a mission to empower people to experience the world,
Booking.com invests in digital technology that helps take the
friction out of travel. At Booking.com, we connect travellers with
the world's largest selection of incredible places to stay,
including everything from apartments, vacation homes, and
family-run B&Bs to 5-star luxury resorts, tree houses and even
igloos.
CONTACT DETAILS FOR
BOOKING.COM:mediarelations@booking.com
SOURCE Booking.com