National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
November 17 2017 - 8:09AM
Business Wire
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software
for the enterprise contact center market, today announced that a
rapidly-growing national real estate management company has
selected a Five9 contact center cloud solution to support its
expansion throughout the U.S.
One of the largest management companies in the United States,
with regional offices in 20 major markets, the Company’s contact
center with more hundreds of agents focuses on customer service and
support. With a mindset of leveraging technology to provide this
support, the company was looking to replace their legacy system
with a flexible solution that would allow changes without
contacting the cloud platform’s service organization.
Their existing Salesforce integration on the current solution
was too basic to meet the needs of their agents who rely on it
heavily to support their customers and for reporting the detail and
performance analytics the company needs to optimize the growth of
the business and the contact center.
The management company recognized the need for a more robust
cloud-based platform to meet its customer service goals and began
to evaluate alternatives, including Five9 and two other
solutions.
After reviewing a report on Five9 by a leading industry analyst
and through their own evaluation, they became impressed with
several features of the Five9 solution, including its intuitive
dashboard offering, deep integration with CRM solutions from
Salesforce CRM, and its robust IVR and reporting capabilities. It
also became apparent that the Five9 solution offered a significant
upgrade in the areas of reliability and scalability over its
previous solution.
The company ultimately chose Five9 due to the outstanding
performance and flexibility of the Five9 platform, how the system
met their business needs, especially the depth of the Salesforce
integration, and the high touch customer engagement from Five9,
which mirrors their own customer engagement philosophy.
“We are confident in our ability to provide high quality
customer experience solutions to customers in a broad range of
vertical markets,” said Mike Burkland, CEO of Five9. “As businesses
from all industries move their customer service software to the
cloud, they are looking for solutions that offer the highest levels
of reliability and are equipped with deep integrations with
industry leading CRM solutions. Our capabilities in these areas are
being recognized by the market, resulting in increased traction
with customers from a wide range of industries.”
Talk with
us @Five9, LinkedIn, Facebook, Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, and is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20171117005218/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.com
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