RICHMOND, Va., Oct. 19, 2017 /PRNewswire/ -- Genworth Mortgage
Insurance, an operating segment of Genworth Financial, Inc. (NYSE:
GNW), today announced the launch of a new website that allows loan
officers, underwriters, processors and other lending professionals
to visually track every part of the mortgage insurance (MI)
application process through close. The site comes after an
extensive feedback and review process with Genworth's customers on
potential improvements that could further enhance their
experience.
"We live in an increasingly visual and digital world, and
Genworth Mortgage Insurance prides itself on being at the forefront
of innovation in the mortgage space," said John Clifford, VP Commercial Operations,
Genworth Mortgage Insurance. "Our new website is designed to make a
traditionally complex process very visual and easy to navigate,
which will streamline communications and ensure a smooth,
user-friendly experience for our customers."
The website's tracking system mimics what top online delivery
services offer in tracking a package, which Genworth's research
revealed is highly coveted by users. Other notable features
include:
- Reduced data entry for fast, easy submissions of MI
applications
- Ability to upload multiple documents simultaneously with drag
and drop file feature
- Ability to seamlessly activate or cancel a mortgage insurance
commitment online
- An enhanced Rate Express® interface for
finding and comparing Genworth MI rates
- Enhanced MI application search capabilities
- Ability to send notes to an underwriter following a loan
application
- Streamlined reporting interface to more easily access data
The move is another step toward Genworth Mortgage Insurance
enhancing its technological infrastructure to improve operations
and provide an exceptional customer experience. Other initiatives
in the past 12 months include a number of
enhancements to its web and mobile integration partnerships to
further streamline the origination process, and the launch
of GENie, a cutting edge, highly automated enterprise underwriting
platform designed to streamline its operations and enhance
underwriter productivity. Tavant Technologies supported
Genworth Mortgage Insurance for both GENie and today's announced
new website.
"We are proud to be a long-term partner to Genworth as they
continue to innovate across their technology platform," said
Hassan Rashid, CRO, Tavant
Technologies. "This innovation will enable the company to
differentiate in the marketplace and enable a superior experience
for its customers."
In addition to the new functions, the user experience is also
improved across the website through mobile-friendly/responsive
design, enhanced site search capabilities, improved access to
training offerings, preview capabilities for images and
documentation, and step-by-step contextual help.
Genworth Mortgage Insurance will complete its rollout of the new
website to all customers next month.
About Tavant Technologies
Headquartered in
Santa Clara, California, Tavant
Technologies is a digital products and platforms company that
provides impactful results to its customers across North America, Europe, and Asia-Pacific. Founded in 2000, the company
employs over 2500 people and is a recognized top employer. Tavant
is creating an intelligent lending enterprise by reimagining
customer experiences, driving operational efficiencies and
improving collaboration.
Find Tavant Technologies on LinkedIn and on Twitter.
About Genworth Financial
Genworth Financial,
Inc. (NYSE: GNW) is a Fortune 500 insurance holding company
committed to helping families achieve the dream of homeownership
and address the financial challenges of aging through its
leadership positions in mortgage insurance and long term care
insurance. Headquartered in Richmond, Virginia, Genworth traces its roots
back to 1871 and became a public company in 2004. For more
information, visit genworth.com.
From time to time, Genworth releases important information via
postings on its corporate website. Accordingly, investors and other
interested parties are encouraged to enroll to receive automatic
email alerts and Really Simple Syndication (RSS) feeds regarding
new postings. Enrollment information is found under the "Investors"
section of genworth.com. From time to time, Genworth's
publicly traded subsidiaries, Genworth MI Canada Inc. and Genworth
Mortgage Insurance Australia Limited, separately release financial
and other information about their operations. This information can
be found at http://genworth.ca and
http://www.genworth.com.au.
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SOURCE Genworth Mortgage Insurance