MAYFIELD VILLAGE, Ohio,
Oct. 17, 2017 /PRNewswire/
-- Admit it, you've always wanted to talk to Flo. You want to
ask her where she grew up, what type of car she drives, and most
importantly you want to ask her about car insurance. That's now
possible as Progressive Insurance is bringing a Flo Chatbot
experience to Facebook Messenger. This tool, enhanced by artificial
intelligence and quoting technology, is now available for all
Messenger users via Flo, the Progressive Girl's Facebook page.
The Flo Chatbot makes Progressive the first top 10 US insurance
company to allow users to enter information and start the auto
insurance quoting process in Messenger, allowing them to interact
with Progressive in a familiar, natural and conversational way. If
the Flo Chatbot can't answer your question, an experienced
Progressive representative will be available to pick up the
conversation via phone or private message.
"We know our customers are busy and they're looking for
convenient ways to access information about insurance," said
Dan Witalec, Customer Acquisition
Leader at Progressive. "By creating the Flo Chatbot for Messenger
we are able to make the process of getting an auto quote as simple
as possible by 'talking' with them exactly where they are: on
Messenger."
The new Flo Chatbot will continue to improve over time as it
adapts to consumers' needs and inquiries. Below are a few examples
of questions the Flo Chatbot will be able to answer:
- I would like to start an auto insurance quote.
- What is a deductible?
- How much car insurance am I required to have?
- How do I get the status of a claim?
- What is your full name?
As of June 2017, Messenger
reported 1.38 billion monthly active users worldwide1.
That extensive user base, paired with Flo's large following on
Facebook (4.8 Million followers), makes Messenger the perfect
platform to reach many prospective Progressive customers.
About Progressive
The Progressive Group of Insurance Companies makes it
easy to understand, buy and use auto
insurance. Progressive offers choices so
consumers can reach us whenever, wherever and however it's most
convenient - online at progressive.com, by phone
at 1-800-PROGRESSIVE, on a mobile device or in-person with a
local agent.
Progressive provides insurance for personal and commercial
autos and trucks, motorcycles, boats, recreational vehicles, and
homes. Home insurance is underwritten by select carriers, including
American Strategic Insurance Corp. and subsidiaries (ASI), our
majority owned subsidiaries.
Progressive is the fourth largest auto insurer in the
country; a leading seller of motorcycle and commercial auto
insurance; and through ASI, one of the top 20 homeowners insurance
carriers.
Founded in 1937, Progressive continues its long history of
offering shopping tools and services that save customers time and
money, like Name Your Price®, Snapshot® and Service Centers.
The Common Shares of The Progressive Corporation, the
Mayfield Village, Ohio-based
holding company, trade publicly at NYSE:PGR.
1 Source:
https://www.facebook.com/messenger/posts/1530169047102770?
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SOURCE Progressive Insurance