DALLAS, Oct. 17, 2017 /PRNewswire/ -- Thanks to
AT&T* CollaborateTM – Enhanced Mobile, businesses
can now provide a superior experience to customers by having a
unified voice presence – no matter if employees are in the office
or on-the-go.
Businesses can now improve customer service, brand image and
employee productivity with AT&T Collaborate – Enhanced Mobile.
It solves common problems like missing an important call, customers
calling multiple numbers and calls routing to the wrong person or
department. IDC forecasts mobile workers will account for 72.3% of
the total U.S. workforce by 2020.1 Now, employees can
use their cell phones like their office phone – providing a better
customer experience – and can have an integrated voicemail box for
efficiency and improved reachability.
"For businesses with a mobile workforce, managing different
phone lines, voicemail boxes and simply staying in touch with their
customers and each other can be time consuming," said Roman Pacewicz, chief product officer, AT&T
Business. "AT&T Collaborate – Enhanced Mobile blurs the line
between fixed and mobile networks. It's a cost-effective solution
for businesses to elevate their brand with their customers while
simplifying communication for its employees – all across AT&T's
highly secure network."
Employees have desk phone capabilities on their business mobile
phone via a network-based native dialing experience. Native dialing
means that you don't have to download an app to speak with someone
using AT&T Collaborate – Enhanced Mobile. Calls are also placed
over the VoLTE network, which gives a higher Quality of Service
(QoS) and does not use data.
Additional benefits include:
- Simultaneous and sequential ring options let you keep calls
from going straight to voicemail when you need to catch important
incoming calls
- Business Auto Attendant is a voice response service that routes
calls where you need them to go
- Caller ID keeps your employees' information from appearing by
displaying company information
- An easy-to-use web portal lets you configure and control
features such as voicemail and corporate directories.
Blending the fixed and wireless networks is especially important
for small businesses, who are thriving. They provide nearly half of
all jobs in the U.S.2, and AT&T
technology is helping them maintain their competitive edge. By
bringing a new way to think about connectivity, we're creating new
experiences and helping them – and all businesses – transform in a
digital age. We're here to offer solutions and expertise to keep
them connected and agile today, while prepared for growth
tomorrow.
For more information on AT&T Collaborate – Enhanced Mobile
and our other collaboration solutions, go to
https://www.business.att.com/enterprise/Portfolio/collaboration.
*About AT&T
AT&T Inc. (NYSE:T) helps millions
around the globe connect with leading entertainment, business,
mobile and high speed internet services. We offer the nation's best
data network** and the best global coverage of any U.S. wireless
provider. We're one of the world's largest providers of pay TV. We
have TV customers in the U.S. and 11 Latin American countries.
Nearly 3.5 million companies, from small to large businesses around
the globe, turn to AT&T for our highly secure smart
solutions.
AT&T products and services are provided or offered by
subsidiaries and affiliates of AT&T Inc. under the AT&T
brand and not by AT&T Inc. Additional information about
AT&T products and services is available at about.att.com.
Follow our news on Twitter at @ATT, on Facebook at facebook.com/att
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© 2017 AT&T Intellectual Property. All rights reserved.
AT&T, the Globe logo and other marks are trademarks and service
marks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of
their respective owners.
**Claim based on the Nielsen Certified Data Network Score. Score
includes data reported by wireless consumers in the Nielsen Mobile
Insights survey, network measurements from Nielsen Mobile
Performance and Nielsen Drive Test Benchmarks for Q1 + Q2 2017
across 121 markets.
1 IDC, U.S. Mobile Worker Population Forecast,
2016–2020
2 https://www.sba.gov/sites/default/files/advocacy/All_States.pdf
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SOURCE AT&T Inc.