SONIC Drive-In: Notice of Payment Card Breach
October 04 2017 - 3:21PM
Business Wire
SONIC® Drive-In (NASDAQ: SONC) is issuing information
regarding a recent payment card breach.
What Happened
Sonic Drive-In has discovered that credit and debit card numbers
may have been acquired without authorization as part of a malware
attack experienced at certain Sonic Drive-In locations. Your trust
in Sonic is important to us and we sincerely regret any
inconvenience this may cause. We have provided here more
information about this situation, including an offer of free
identity theft protection for affected customers:
What Information Was Involved
Based on our investigations to-date it appears that credit and
debit card numbers used at certain Sonic Drive-In locations may
have been impacted.
What We Are Doing
Upon learning of this matter, we immediately contacted law
enforcement and have been working with them in their investigation.
We also immediately began our own investigation with the help of
experienced third-party forensics firms. Notice of this incident
was briefly delayed accommodating law enforcement’s investigation.
We regret that this incident occurred, and apologize for any
inconvenience or concern it may cause. As a precautionary measure,
we are offering customers who used their cards at our locations
this year to receive 24 months of free fraud detection and identity
theft protection through Experian’s IdentityWorks program. To take
advantage of these free services, you can enroll by visiting the
Experian IdentityWorks website:
http://www.experianidworks.com/sonic. You have until December
31, 2017 to register and enroll. If you have questions or need
an alternative to enrolling online, please call 877-534-7032.
What You Can Do
Whenever there is an issue involving credit or debit card
numbers, you can always check your statements. You can also monitor
your financial accounts and get free credit reports for any
incidents of fraud or identity theft. If you see any unauthorized
activity, contact your financial institution. You can also report
suspected incidents of identity theft to local law enforcement, the
Federal Trade Commission (“FTC”), at 1-877-ID-THEFT
(1-877-438-4338), or your state Attorney General. In Maryland, you
can reach the State Attorney General’s office by phone at (888)
743-0023. Its website is http://www.oag.state.md.us/. In North
Carolina, you can reach the State Attorney General’s office by
phone at (919) 716-6400. Its website is http://www.ncdoj.gov. Their
mailing addresses are:
Douglas F. Gansler Roy A. Cooper Attorney General of
the State of Maryland Attorney General of the State of North
Carolina Office of the Attorney General Consumer Protection
Division, Attorney 200 St. Paul Place General's Office Baltimore,
MD 21202 Mail Service Center 9001 Raleigh, NC 27699-9001
Additionally, if you believe your identity has been stolen or
used without your permission, contact your local police department
to file a report. Fraud alerts: You can place a fraud alert on your
bank accounts and credit file as a precautionary step. A fraud
alert tells creditors to contact you before they open any new
accounts or change your existing accounts. Call any one of the
three major credit bureaus listed below. As soon as one credit
bureau confirms your fraud alert, the others are notified to place
fraud alerts. All three credit reports will be sent to you, free of
charge, for your review.
• TransUnion, 2 Baldwin Place, P.O. Box 1000, Chester, PA 19016
(800) 680-7289 www.transunion.com
• Experian, P.O. Box 9532, Allen, TX 75013 (888) 397-3742
www.experian.com
• Equifax, P.O. Box 740241, Atlanta, Georgia 30374-0241 (800)
525-6285 www.equifax.com
Credit/security freeze: If you believe that your identity has
been stolen, consider placing a credit/security freeze on your
credit report. Placing a freeze on your credit report will prevent
lenders and others from accessing your credit reports in response
to a new credit application. With a freeze in place, even you will
need to take special steps when you wish to apply for any type of
credit. You will need to place a credit freeze separately with each
of the three major credit reporting companies if you want the
freeze on all of your credit files. A freeze remains on your credit
file until you remove it or choose to lift it temporarily when
applying for credit. There may be a fee for this service based on
state law.
For additional information, and pricing details, visit the
credit bureaus at:
TransUnion
https://www.transunion.com/credit-freeze/place-credit-freeze
Experian https://www.experian.com/blogs/ask-experian
Equifax
https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp
Even if you do not find any suspicious activity on your initial
credit reports, the FTC recommends that you check your credit
reports periodically. Under federal law, you are entitled to one
free copy of your credit report every 12 months from each of the
three nationwide credit reporting agencies. You may obtain a free
copy of your credit report by going to www.annualcreditreport.com
or by calling (877) 322-8228. You also may complete the Annual
Credit Report Request Form available from the FTC at
https://www.consumer.ftc.gov/articles/pdf-0093-annual-report-request-form.pdf,
and mail it to Annual Credit Report Request Service, P.O. Box
105281, Atlanta, GA 30348-5281. If you discover inaccurate
information or a fraudulent transaction on your credit report, you
have the right to request that the consumer reporting agency delete
that information from your credit report file.
If you have any questions please call us at 877-534-7032.
SONC-G
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Cohn & WolfeCW-Sonic@cohnwolfe.com
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