DALLAS, Sept. 19, 2017 /PRNewswire/ -- The Cast Members
who help make a visit to a Disney theme park an unforgettable
experience do so by using the right mix of storytelling,
unparalleled Guest service and behind-the-scenes magic.
AT&T* and Walt Disney World Resort had an idea to develop a
collaborative solution to enhance the Cast's ability to approach
workflow processes behind the scenes in a whole new way through
technical innovation.
Together, the two companies developed and tested an intuitive,
interactive mobile application proof of concept. This
innovation was designed to aid Cast Members in maintenance roles
like never before by readily equipping them with the information
they need, when and wherever they need it.
Using the mobile app, these Cast Members will be able to improve
response to a work order as drawings, procedures, maintenance
manuals and other important information are auto loaded onto their
tablets as they arrive at the site of a service request. This
jointly-owned innovation uses technology to enhance overall
capacity and work satisfaction as information the Cast Member needs
is available at their fingertips no matter where they are working
in the field.
The powerful collaboration demonstrates the ability of two
industry leaders coming together and using technology to create
targeted solutions. Focusing on Disney's vision of working
within the lines of business to discover new ways to build
innovative solutions through digital transformation, AT&T was
able to use location-based technology to enhance network-based
intelligence.
"Collaboration and joint discovery are the heart of our
strategic alliance with Disney Parks and Resorts," said
Frank Jules, president, Global
Business Solutions. "This enables us to use cross-functional
innovation with amazing results."
Benefits of this collaboration include:
- Enhanced Productivity: This system provides a common
interface layer to many backend systems of record, allowing a more
seamless delivery of the right content at the right time in the
right place.
- Improved data delivery: The platform seamlessly delivers
the right content to the right Disney Cast Member by taking
advantage of multiple business data sources, connected sensors,
network-based intelligence and the AT&T world-class
network.
Although several key component and companion elements will
require further development, this resulting location-based
technology has proven to provide a solid foundation from which to
add new elements.
"When you have the technology teams of two iconic brands working
together, the potential result is greater than working on our own,"
said Mark Todd, vice president of
Engineering Services & Manufacturing. "We are thrilled to work
with AT&T to continue to explore exciting and innovative new
ways to help our Cast make magic behind the scenes."
For more information on Disney, visit www.disney.com.
About Walt Disney World Resort
Walt Disney World
Resort is a contiguous, nearly 40-square-mile, world-class
entertainment and recreation destination featuring four theme parks
(Magic Kingdom, Epcot, Disney's Hollywood Studios and Disney's
Animal Kingdom); two water adventure parks (Disney's Blizzard Beach
and Disney's Typhoon Lagoon); 36 resort hotels (26 owned and
operated by Walt Disney World, includes eight Disney Vacation
Club resort properties); 63 holes of golf on four courses; two
full-service spas; Disney's Wedding Pavilion; ESPN Wide World of
Sports Complex; and Disney Springs, an
entertainment-shopping-dining district. Walt Disney World Resort is
also included in vacation packages of Disney Cruise Line.
Located at Lake Buena Vista, Fla., 20 miles southwest
of Orlando, Walt Disney World Resort opened Oct. 1, 1971.
Open daily, year-round. For information on attractions and
vacations at Walt Disney World Resort, visit disneyworld.com, call
(407) W-DISNEY or contact local travel agents.
*About AT&T
AT&T Inc. (NYSE:T) helps millions
around the globe connect with leading entertainment, business,
mobile and high speed internet services. We offer the nation's best
data network** and the best global coverage of any U.S. wireless
provider. We're one of the world's largest providers of pay TV. We
have TV customers in the U.S. and 11 Latin American countries.
Nearly 3.5 million companies, from small to large businesses around
the globe, turn to AT&T for our highly secure smart
solutions.
AT&T products and services are provided or offered by
subsidiaries and affiliates of AT&T Inc. under the AT&T
brand and not by AT&T Inc. Additional information about
AT&T products and services is available at about.att.com.
Follow our news on Twitter at @ATT, on Facebook at facebook.com/att
and on YouTube at youtube.com/att.
© 2017 AT&T Intellectual Property. All rights reserved.
AT&T, the Globe logo and other marks are trademarks and service
marks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of
their respective owners.
**Claim based on the Nielsen Certified Data Network Score. Score
includes data reported by wireless consumers in the Nielsen Mobile
Insights survey, network measurements from Nielsen Mobile
Performance and Nielsen Drive Test Benchmarks for Q4 2016 + Q1 2017
across 121 markets.
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SOURCE AT&T Inc.