TORONTO, Sept. 14, 2017 /CNW/ - Pivot Technology
Solutions, Inc. (TSX: PTG), ("Pivot" or the "Company") a
full-service information technology provider, today announced that
one of its subsidiaries has formed a strategic partnership with
Moogsoft Inc, a market leader in AIOps.
Moogsoft's AIOps ("Artificial Intelligence for IT Operations")
platform utilizes patented algorithms to transform the way global
companies monitor, detect, analyze and collaborate to address
customer-impacting service incidents across complex IT
environments. Users span some of the world's largest financial
institutions, governments, web-hosting and digital entertainment
companies.
"By partnering with Moogsoft, Pivot adds powerful automation
capabilities to our solutions portfolio that materially improve
performance and lower costs for IT operators and developers," said
John Conner, Pivot's EVP Sales, GM
of Canada. "As more companies
embrace digitization and innovation, the need for machine-learning
algorithms that can proactively detect incidents, codify knowledge
for future re-use and improve collaboration across teams using
multiple software and alert-monitoring toolsets is only going to
intensify. Pivot recognizes this need and is now positioned to help
our clients address it with best-in-class technology and end-to-end
Pivot service."
Moogsoft's AIOps is a fully extensible solution that spans the
entire ecosystem of modern IT Operations toolsets. With over 35
official integrations with top APM, ITSM, Log Indexing, and
Notification vendors – as well as webhooks and REST APIs to support
any custom integration – Moogsoft's customers report material
reductions of 60%+ in Mean-Time-To-Detect (MTTD) and
Mean-Time-To-Restore (MTTR) as well as drastically reduced volumes
of duplicate alerts – in some cases by up to 99%. As a result,
operations teams can address customer-impacting incidents much
faster than ever before, with the result that customer help desk
call volumes are dramatically reduced. Recent Moogsoft product
innovations include a real-time service dashboard, algorithmic
cluster engine ("ACE"), algorithmic decision support ("Next
Steps"), and the introduction of a Mobile application, available
for both iOS and Android.
"Our partnership with Pivot represents a significant step
forward in our quest to expand our offerings to modern operations
teams around the world," said Matthew
Harper, Vice President of Marketing at Moogsoft. "With a
strong sales and services team providing expert advice at all
stages of technology acquisition, application, integration and
usage, Pivot is emblematic of the type of partner our company looks
for to accelerate our customer's success."
Moogsoft
Moogsoft provides AIOps technology to help
modern enterprise operations teams become faster, smarter and more
effective. Moogsoft helps companies achieve increased agility and
automation in complex production environments via the application
of over 15 patented technologies. With Moogsoft AIOps, teams as
diverse as IT Ops and DevOps can use AI to focus their resources
more intelligently and work together more efficiently to ensure a
higher quality customer experience. To learn more visit
www.moogsoft.com.
About Pivot Technology Solutions
Pivot is an industry
leading information technology services and solutions provider to
many of the world's most successful companies, including members of
the Fortune 1000, as well as governments and educational
institutions. By leveraging its extensive OEM partnerships and its
own fulfillment, professional, deployment, workforce and managed
services, Pivot supports the IT infrastructure needs of its
clients. For more information, visit www.pivotts.com.
SOURCE Pivot Technology Solutions