Customer Focus Earns ComEd “Most Trusted Brand” Recognition
July 06 2017 - 02:50PM
Business Wire
Market Strategies International Names ComEd in
Nationally-Ranked List of Most Trusted Utility Brands Among
Residential Customers
ComEd has been named as a Most Trusted Brand for 2017 for
residential utility customers, according to a new Cogent Reports™
study from Market Strategies International.
This annual study recognizes companies with the highest levels
of brand trust, which Market Strategies research shows to be most
strengthened through utilities’ community engagement and support of
new customer offerings. The study’s findings, which designate 44
utilities as “Most Trusted Brands,” can be found in the 2017
Utility Trusted Brand & Customer Engagement: Residential
study.
“As a company with deep roots in Chicagoland, we are committed
to providing our customers much more than just their energy
service,” said Anne Pramaggiore, ComEd president and CEO. “We take
pride in the broader role to nourish our local neighborhoods as
part of our mission to power lives. We are honored to be recognized
as a trusted part of the communities where we live and work every
day.”
ComEd has a strong tradition of engagement in programs and
initiatives administered by local nonprofit organizations and
institutions in the community. Last year, ComEd employees broke
company records by volunteering more than 22,000 hours - more than
at any other time in the company's history.
With the recent passage of the Future Energy Jobs Act (FEJA),
energy legislation that passed the Illinois General Assembly with
broad bipartisan support and was signed into law by Governor Rauner
last year, ComEd will help to pivot Illinois to the new clean
economy by supporting the growth of renewable energy resources and
significantly expanding energy efficiency programs that help
customers save energy and money.
Other highlights of ComEd’s efforts to provide customers a
premier customer experience include: the Twitter Outage
Application, an automated way for customers to report outages via
Twitter, a new customer Preference Center that gives customers the
option to choose how they would like to receive communications from
ComEd, and a redesigned customer bill.
The Cogent Reports study, now in its fourth year, benchmarks
brand performance of 130 utilities on a quarterly basis among
59,823 utility consumers. The brand trust index is based upon 35
rating questions that relate to a suite of emotional attachment and
management performance factors.
This year, Market Strategies designated 44 utilities as 2017
Most Trusted Brands. This group of utilities scores 40 points
higher on brand trust than their industry peers. As a result of the
brand trust garnered among customers, Most Trusted Brand utilities
experience a 27 percent increase in positive customer comments than
industry peers.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based
Exelon Corporation (NYSE: EXC), the nation’s leading competitive
energy provider, with approximately 10 million customers. ComEd
provides service to approximately 3.8 million customers across
northern Illinois, or 70 percent of the state’s population. For
more information visit ComEd.com, and
connect with the company on Facebook, Twitter and YouTube.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170706006079/en/
ComEd Media Relations(312) 394-3500
Exelon (NYSE:EXC)
Historical Stock Chart
From Feb 2024 to Mar 2024
Exelon (NYSE:EXC)
Historical Stock Chart
From Mar 2023 to Mar 2024