Research and Markets (http://www.researchandmarkets.com/research/d11750/north_american_con) has announced the addition of Frost & Sullivan's new report "North American Contact Center Outsourcing Markets 2012" to their offering.

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services.

This study provides market size, revenue forecasts and breakdown of the market by industry vertical, business function, and live agent versus automated interactions. Market shares for the leading outsourcers are also provided. The study also profiles about 30 customer care outsourcers, including large global outsourcers, smaller work-at-home agent (WAHA) providers, and some of the leading offshore providers.

Key Topics Covered:

• Market Overview
• Market Analysis
• Competitive Analysis
• Growth Strategies

Companies Profiled:

• ACS
• Aditya Birla Minacs
• Aegis Limited
• Afni Incorporated (Inc.)
• Alorica
• Alpine Access
• APAC Global Services
• Arise Virtual Solutions
• Computer Generated Solutions (CGS) Inc.
• Center Partners
• Contact Centers of America
• Convergys Corporation
• EXL
• Firstsource
• Genpact
• Outsourcer Profiles H-P
• Hinduja Global Solutions
• HP Enterprise Services
• IBM
• LiveOps
• NCO
• Outsourcer Profiles Q-Z
• Sitel
• StarTek
• Stream Global Services
• Sutherland Global Services
• Sykes Enterprises Incorporated
• Teleperformance
• TeleTech
• Telvista
• Transcom
• Vertex
• VIPdesk
• West Corporation
• WNS Global Services
• Working Solutions

For more information visit http://www.researchandmarkets.com/research/d11750/north_american_con