- 23 Star Alliance member airlines operate at Heathrow T2 –
popularly referred to as Star Alliance terminal by passengers –
facilitating over 120 departures every day.
- Celebrates with complimentary sweet treats for passengers
travelling on Star Alliance member airline flights on the special
day.
SINGAPORE, June 6, 2024
/CNW/ - Together with its member airlines, Star Alliance is
delighted to complete a decade of excellence at Terminal 2 – its
home at Heathrow. The Queen's Terminal has served as the base for
23 Star Alliance member airlines, facilitating smooth transfers and
operations for over 15 million passengers every year, representing
nearly 20% of the available seat capacity from the airport.
In celebration of the occasion, Theo Panagiotoulias, Star
Alliance Chief Executive Officer said: "Heathrow stands as a vital
hub for our member airlines. With our collective offerings at the
shared terminal, we're proud to facilitate seamless experiences for
thousands of passengers daily. On behalf of our member airlines, I
extend gratitude to Heathrow for its decade-long support, enabling
superior traveller experiences every day and for years to
come."
Under the "Move Under One Roof" strategic initiative, Star
Alliance consolidated its member airlines at a single location in
2014, establishing a true alliance hub. This initiative enables
passengers to easily connect between Star Alliance member airlines,
significantly streamlining airport operations and enhancing the
experience.
Ross Baker, Chief Customer
Officer, Heathrow said: "Heathrow is delighted to celebrate a
decade of delivering excellent service to passengers travelling
through Terminal 2, previously voted 'Best Terminal in the World'
at the World Sky Awards by Skytrax. In collaboration with our
partner airlines, including Star Alliance and its member airlines,
we have seen almost 73 million passengers travel through Terminal
2's doors and enjoy the world-class retail and food and beverage
options available. Reaching this landmark is an opportunity for us
to enjoy looking back on a decade of achievements, while also
looking ahead to the next ten years as we continue to create an
extraordinary airport that is fit for the future."
Customers are welcomed by the prominent Star Alliance branding
positioned above the airline check-in counters at Departures in T2.
Together with member airlines, Star Alliance provides facilities
for a seamless airport experience, including:
- Gold Track Security: A benefit that offers faster
security access via dedicated lanes for Star Alliance Gold status customers, regardless
of the cabin they travel in.
- Baggage Tracking: A service that allows passengers to
know where their bags are as they move in the journey. Each day at
London Heathrow, over 85,000 bags on Star Alliance member airline
flights are scanned for the customers' peace of mind.
- Star Connection Centre: A service designed to expedite
passengers with tight connections by providing fast-track access
through the airport. The Heathrow Star Connection Centre takes
pride in expediting over 1000 passengers and 750 bags monthly,
saving costs for member airlines and enhancing travellers'
experience.
- Complimentary Heathrow Express Upgrade: Star Alliance Gold status customers enjoy
exclusive and free upgrades to the Business First cabin on Heathrow
Express between the airport and Paddington station. Starting
June 2024, this offer extends to one
companion travelling with the Gold status customer.
From Terminal 2, 23 Star Alliance airlines – Aegean Airlines,
Air Canada, Air China, Air India, ANA, Asiana Airlines, Austrian,
Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian
Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian
Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, TAP Air
Portugal, THAI, Turkish Airlines and United - currently offer 124
flights a day to 44 destinations in 23 countries.
About Star Alliance
The Star Alliance network was established in 1997 as the first
truly global airline alliance, based on a customer value
proposition of global reach, worldwide recognition, and seamless
service. Since inception, it has offered the largest and most
comprehensive airline network, with a focus on improving customer
experience across the Alliance journey.
The member airlines are: Aegean Airlines, Air Canada, Air China,
Air India, Air New Zealand, ANA, Asiana Airlines, Austrian,
Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines,
EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines,
Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore
Airlines, South African Airways, SWISS, TAP Air Portugal, THAI,
Turkish Airlines, and United.
Overall, the Star Alliance network currently offers more than
17,000 daily flights to over 1,200 airports in 190 countries.
Further connecting flights are offered by Star Alliance Connecting
Partner Juneyao Airlines.
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SOURCE Star Alliance