NEW YORK, Sept. 13, 2021 /PRNewswire/ -- Yext, Inc.
(NYSE: YEXT), the AI Search Company, today announced a digital
event with Samsung, a global industry leader in technology and
business that is leveraging Support Answers, Yext's AI search
solution for customer support.
The event, "How Samsung is Preparing its Support Center for the
Holiday Season," is set for Tuesday,
September 14th, at 1 p.m. (ET) / 10 a.m. (PT) and will feature speakers from both
Yext and Samsung. Scott Messina,
Samsung's Director of Search and Design Strategy, Lee Zucker, Yext's Head of Industry for CPG/DTC
and Retail, and Joe Jorczak, Yext's
Head of Industry for Service and Support, will discuss the state of
the industry in ecommerce, the growing need to scale customer
support solutions during busy seasons, and Samsung's own approach
to customer experience and support.
"The ecommerce market is growing at a historic pace, and brands
have already experienced the deluge of support tickets that comes
with that accelerated growth," said Joe
Jorczak, Head of Industry for Service and Support at Yext.
"As we approach the holiday season, businesses need to be even more
prepared to provide an exceptional support experience to customers,
starting with their own help sites. We're excited to collaborate
with Samsung to share experiences, insights, and tips that retail,
consumer packaged goods, and direct-to-consumer brands can leverage
to succeed during ecomm's busiest months."
Register for Yext and Samsung's event here.
About Yext
Yext (NYSE: YEXT) is the AI Search Company and is on a
mission to transform the enterprise with AI search.
With the explosion of information and data online, search has
never been more important. However, while the world of consumer
search has innovated over time, enterprise search has not. In fact,
the majority of enterprise search is powered by outdated keyword
search technology that only scans for keywords and delivers a list
of hyperlinks rather than actually answering questions.
Yext, the AI Search Company, offers a modern, AI-powered Answers
Platform that understands natural language so that when people ask
questions about a business online they get direct answers – not
links.
Brands like Verizon, Vanguard, Subway and Marriott — as well as
organizations like the U.S. State Department and World Health
Organization — trust Yext to radically improve their business with
answers-led AI search.
CONTACT: Amanda Kontor,
pr@yext.com
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SOURCE Yext, Inc.