Acquisition
: Lead generation and deployment, customer behavioral analysis, campaign management, product development / management and
support;
On-boarding
: Application
scanning and indexing, account opening, product application processing, detailed documentation review and verification, underwriting / spend limit assignment, welcome calls;
Maintenance and servicing
: Account maintenance, account and general enquiries, customer data maintenance, statement generation, payment processing,
funds allocation and return payment processing, complaint handling, funds transfers, remittance, refunds and settlements, billing queries and statement processing;
Collections
: Collections and recovery, skip tracing (that is, locating people who have defaulted on a debt),
pre-delinquency
management, payment plans; and
Bank Secrecy Act / Anti-money laundering
: Alert elimination, enhanced due diligence, fraud & cyber-crime, politically exposed persons and
negative news.
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Trade finance
: Account opening, bills for collection, export bills negotiation, import bills, letter of credit processing, bank
guarantee credit limits;
Credit risk management
: Financial spreading,
proposal development, reconciliation, credit analysis, collateral management, renewal support, billing and contribution management, audit support;
Cash management
: Funds transfer, trade processing, foreign exchange settlement reporting, reconciliations, accrual calculations, investigations, payment
processing, settlement, reference data management, reporting;
Commercial
lending
: Account opening, know your customer, loan onboarding, documentation, covenant monitoring, billing, statutory accounting.
Treasury services
: Cash management, foreign exchange settlements, bill discounting, rates updates, mark to market, margin allocation; and
Compliance reporting
& support:
Assist clients in
compliance reporting and complaints analysis.
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Front office
: Financial and business research, investment strategy and modeling, order entry, allocation / rebalancing; portfolio
construction support, pitch book support, financial statement spreading (that is, spreading of financial statements using percentages to forecast future financials. It is a process of standardizing the presentation of financials);
Middle office
: Reference data management, cash flow forecasting, risk management,
amendments / maintenance of existing data, manual trade allocations, manual trade booking, trade exception / rejection management, trade amendment, trade confirmation, queries handling;
Back office Accounting
: Expense and income processing, securities lending,
corporate actions processing, fund accounting / net asset value calculations, financial reporting, settlement
follow-up
with clients;
Back office Asset servicing
: Clearing and settlement, custody / record keeping, stock transfer, collateral management, transfer agency, claims
management; and
Back office Treasury
: Cash management, cash
forecasting, payment processing, invoicing / billing processing.
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Originations
: Indexing,
pre-underwriting
checklist,
pre-funding
audit, correspondent indexing, title commitment, credit evaluation, contact point verification, disbursals;
Servicing
: Customer service, loan boarding and
set-up,
adjustable rate mortgage audit, payments processing,
assignments and endorsements, lien release, escrow management / periodic analysis, final documents follow up and audit;
Default servicing
:
Pre-loss
mitigation, foreclosure support, borrower research, operations intake, claims
processing, investor reporting, closing and monitoring functions, trial period monitoring (forbearance support), loan modification document preparation; and
Secondary markets services
: Post close audit, due diligence of acquired packets, documentary fulfillment.
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Origination:
Application data entry, document review and verification, account
set-up;
Credit evaluation:
Supporting financial research, ability to pay, annual
review, collateral monitoring;
Servicing:
Fulfillment of customer requests,
complaints, transaction processing exception management, customer account maintenance; and
Advisory services:
Enable robust process controls, operational best practices and effective risk management.
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