ENGLEWOOD, Colo., May 25, 2021 /PRNewswire/ -- WOW! Internet,
Cable & Phone (NYSE: WOW), a leading broadband services
provider, today announced the company is preparing for the upcoming
2021 hurricane season by hardening its network, testing resiliency
and updating crisis and business continuity plans in its southern
markets. With reports of an increase in storm activity this year,
WOW! is working to ensure its emergency response teams are prepared
to quickly address service interruptions that may result from
storms.
Hurricane season officially starts on June 1, but many weather forecasters are pointing
to an early start to the season with tropical storm Andres having
made landfall earlier this month. As a result, WOW! is encouraging
residents to fully prepare for an early and active hurricane
season. When a storm is imminent, WOW! will mobilize mission
critical teams and resources to respond to any reported outages as
quickly as possible, as soon as it's safe to do so.
"The COVID-19 pandemic has made people more reliant on the
internet than ever before, making any outages, especially those
caused by natural disasters, even more catastrophic," said
Ed Sesi, vice president of
operations for WOW!. "That is why WOW! is thinking ahead and
preparing our systems for if and when we need to take action to
support residents and communities to ensure they remain connected
to their world."
WOW! is also sharing tips and important information with its
customers and residents in WOW!'s southern markets in anticipation
of storms this hurricane season.
WOW! Hurricane and Tropical Storm Tips:
- The most effective way for residents to receive real-time
updates on their WOW! services in areas impacted by a hurricane or
tropical storm is to visit wowway.com or to call
1-855-4-WOW-WAY.
- WOW! recommends residents preload the wowway.com website on
their mobile devices prior to any storm and have the WOW! customer
service phone number 1-855-4-WOW-WAY written down in the event they
need to report an outage.
- Program emergency contact numbers and e-mail addresses into
your phone including the police and fire departments, nearest
hospital and important friends or family members.
- Keep mobile devices fully charged and dry while electrical
power is still functional. Have a backup power supply, like a car
charger or a portable battery, if possible and a safe, dry place to
keep devices. Plastic bags can be utilized for additional
protection from water damage.
- If you are likely to lose electrical power, WOW! recommends
unplugging equipment or using surge protectors to protect devices
from damage when power is restored.
- If customers have electrical power but WOW! service is not
functional, WOW! recommends that customers restart or reset
devices, including wireless gateways, modems, routers and cable
boxes.
About WOW! Internet, Cable & Phone
WOW! is one of the nation's leading broadband providers, with an
efficient, high-performing network that passes three million
residential, business and wholesale consumers. WOW! provides
services in 19 markets, primarily in the Midwest and Southeast,
including Illinois, Michigan, Indiana, Ohio, Maryland, Alabama, Tennessee, South
Carolina, Florida and
Georgia. With an expansive
portfolio of advanced services, including high-speed Internet
services, cable TV, phone, business data, voice, and cloud
services, the company is dedicated to providing outstanding service
at affordable prices. WOW! also serves as a leader in exceptional
human resources practices, having been recognized seven times by
the National Association for Business Resources as a Best &
Brightest Company to Work For, winning the award for the last three
consecutive years. Visit wowway.com for more information.
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SOURCE WideOpenWest, Inc.