CHICAGO, July 13, 2021 /PRNewswire/ -- For the third
year in a row, Peoples Gas is being recognized as one of the
nation's top energy companies for exceptional customer service and
communication. The company has been named a 2021 Most Trusted
Utility Brand in a nationwide study by Escalent, a top human
behavior and analytics advisory firm. Peoples Gas received the
second-highest Brand Trust Index score in the Midwest among natural
gas service-only utilities.
Peoples Gas received the Most Trusted Utility Brand honor, in
part, because of its efforts to connect with and assist its
customers throughout the COVID-19 pandemic. In addition to
providing affordable, reliable and clean energy during the
pandemic, the company worked with customers on flexible payment
arrangements and enhanced digital services. Peoples Gas also
supported communities through donations to front-line relief
efforts.
"The world changed a lot over the past year, presenting every
business with extraordinary challenges. While no one person or
company can control external forces, what we can do is stay focused
and committed to providing world-class, reliable service," said
Charles Matthews, president and CEO
— Peoples Gas. "We listened to our customers' and community's
needs, and adapted as necessary to meet those needs. We are proud
of our efforts, and proud to receive this recognition."
Peoples Gas also was named a Most Trusted Utility Brand in 2020
and 2019. In addition, in April 2021,
Escalent recognized Peoples Gas as an "Environmental Champion"
after the company earned the highest Environmental Dedication Index
score among all natural gas utilities in the Midwest.
The Most Trusted Brand recognition from Escalent is based on the
Cogent Syndicated Utility Trusted Brand & Customer Engagement:
Residential study. The study evaluates energy companies in the
areas of customer focus, community support, communications
effectiveness, reliable quality, environmental dedication and
company reputation. More than 75,000 utility customers across 140
energy companies were surveyed as part of the study.
Peoples Gas, a subsidiary of WEC Energy Group (NYSE: WEC), is a
regulated natural gas delivery company that serves more than
878,000 residential, commercial and industrial customers in the
city of Chicago. You can find more
information about natural gas safety, energy efficiency and other
energy-related topics at peoplesgasdelivery.com. Follow us on
Twitter and Facebook @peoplegaschi.
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SOURCE Peoples Gas