UnitedHealth Group Reinforces Actions Taken to Provide Members and Patients with COVID-19 Support and Resources
March 09 2020 - 9:40AM
Business Wire
- UnitedHealthcare has waived all diagnostic test cost-sharing
for insured members
- OptumCare clinicians are trained, well-prepared and addressing
patients’ needs
- Optum’s Emotional-Support Help Line is free of charge to help
anyone dealing with stress and anxiety
UnitedHealth Group (NYSE: UNH), UnitedHealthcare and Optum are
taking action to ensure health plan members and patients affected
by COVID-19 have the support and resources they need.
“Our top priority is the health and wellbeing of our members and
patients – and the safety of those who deliver care,” said Dr.
Richard Migliori, chief medical officer, UnitedHealth Group. "While
the situation is dynamic, we are committed to adapting and
supporting those we serve.”
Actions to Support Members, Patients and the
Community
- Individuals who feel like they may have been exposed to
COVID-19 should immediately contact their primary care provider for
guidance. Advance telephone calls are highly recommended to ensure
safe and proper patient handling.
- As previously communicated, UnitedHealthcare has waived all
member cost sharing, including copays, coinsurance and deductibles,
for COVID-19 diagnostic testing provided at approved locations in
accordance with CDC guidelines for all commercial insured, Medicaid
and Medicare members. UnitedHealthcare is also supporting
self-insured customers choosing to implement similar actions.
- Optum’s Emotional-Support Help Line is available to support
anyone who may be experiencing anxiety or stress following the
recent developments around COVID-19. The free service can be
reached at (866) 342-6892, 24 hours a day, seven days a week and is
open to all. In addition, emotional-support resources and
information are available online at www.liveandworkwell.com.
- OptumCare clinicians across the country are well-prepared and
providing compassionate care to COVID-19 patients of the more than
18 million people we serve through our primary care practices,
urgent care centers, and in patient homes and nursing homes.
- To limit the spread of COVID-19, OptumCare clinicians have been
trained on the CDC safety and clinical care protocols enabling
patients to get the appropriate care, ensure the safety and
wellbeing of the team, and protect others from exposure.
- Eligible UnitedHealthcare and OptumRx members needing help
obtaining an early prescription refill can call the customer care
number located on the back of their medical ID card for assistance
or contact OptumRx customer service (800) 788-4863.
- Health plan members are encouraged to use UnitedHealthcare’s
Virtual Visit* capability, available through the
UnitedHealthcare app, to help answer any general questions or
concerns they might have.
- UnitedHealth Group is utilizing its advanced analytics
capabilities to enhance situational awareness and continuously
adapt and evolve support services for members, patients and
employees.
For the latest Information
- Because this situation continues to evolve, we encourage people
to stay informed by visiting the CDC website.
- If individuals have travel plans, be sure to check out the
CDC's travel advisories, including the recently released CDC travel
guidance for older Americans, people with underlying health
concerns and all travelers planning cruise ship travel.
About UnitedHealth Group UnitedHealth Group (NYSE: UNH) is a
diversified health care company dedicated to helping people live
healthier lives and helping to make the health system work better
for everyone. UnitedHealth Group offers a broad spectrum of
products and services through two distinct platforms:
UnitedHealthcare, which provides health care coverage and benefits
services; and Optum, which provides information and
technology-enabled health services. For more information, visit
UnitedHealth Group at www.unitedhealthgroup.com or follow
@UnitedHealthGrp on Twitter.
* People enrolled in employer-sponsored and individual health
plans who have a smartphone can download the free UnitedHealthcare
app, which provides instant access to their ID card, ability to
review and manage prescription medications, locate nearby network
care providers and facilities, their personal health benefits and
more. The app also enables eligible plan participants to directly
schedule and conduct a Virtual Visit with a doctor and schedule a
callback from a UnitedHealthcare customer service advocate.
Additional out-of-pocket costs may be required for telemedicine
services depending on the plan and any applicable state
requirements.
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version on businesswire.com: https://www.businesswire.com/news/home/20200309005510/en/
Eric Hausman 952-936-3963 Eric.Hausman@uhg.com
UnitedHealth (NYSE:UNH)
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