El Cajon, California, Goes Live with Tyler Technologies’ Citizen Self Service and Engagement Solutions
July 07 2020 - 9:17AM
Business Wire
City keeps engagement high with new site for
residents and contractors
Tyler Technologies, Inc. (NYSE: TYL) today announced that the
city of El Cajon, California, has successfully gone live with
Tyler’s EnerGov™ citizen self service (CSS) and MyCivic™ citizen
engagement solutions.
“Our city’s new technology has enabled us to immediately improve
our customers’ experience,” said Sara Diaz, director of IT for El
Cajon. “Citizen self service allows residents and contractors to
stay up to date on their business application status at all times.
Being able to process online applications without having residents
enter city hall has been a major benefit, saving them time and
money.”
In fall 2019, El Cajon went live with Tyler’s EnerGov civic
services solution, which integrated and automated all aspects of
land management, planning, permitting, and code inspections. The
comprehensive solution, which manages complex inspections and
reviews, replaced multiple homegrown systems that were becoming
antiquated.
Recently, the city moved forward with the implementation of
Tyler’s EnerGov CSS portal, which engages and informs constituents
of local community development projects and business activities.
The city enhanced its CSS quickly to support every permit type and
process online over a period of just a few weeks. The
implementation of EnerGov CSS has also allowed El Cajon’s staff to
focus on other critical tasks, like helping residents with
eReviews.
The city also recently implemented Tyler’s MyCivic solution, a
customizable platform that promotes civic engagement. The city’s
public-facing app includes a business directory, which highlights
local businesses and allows owners to self-edit for real-time
updates. The app is also integrated with its 311 system, giving
residents access to crucial information, services, and
resources.
“We’re pleased to help El Cajon make strong connections with its
residents through the citizen self-service and citizen engagement
portals,” said Greg Savard, general manager of Tyler’s EnerGov
solution. “By adding these tools to its existing EnerGov civic
services solution, El Cajon can now experience a comprehensive
solution that brings efficiency, automation, and better service to
its staff, contractors, and residents.”
El Cajon is located just outside San Diego and has a population
of more than 100,000.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler's end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 26,000 successful installations
across more than 10,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler was named to Forbes' "Best Midsize Employers" list
in 2019 and has been recognized three times on Forbes’ "Most
Innovative Growth Companies" list. More information about Tyler
Technologies, an S&P 500 company headquartered in Plano, Texas,
can be found at tylertech.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200707005041/en/
Jennifer Kepler Tyler Technologies 972.713.3770
Jennifer.Kepler@tylertech.com
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