Alameda County, California, Expands Relationship with Tyler Technologies
August 13 2019 - 9:17AM
Business Wire
Case management solution already used for adult
probation expands to juvenile department
Tyler Technologies Inc. (NYSE: TYL) announced today that it has
signed an agreement with the Alameda County Probation Department in
California for Tyler Supervision™. The department will use the case
management system to manage juvenile probation and will enable
automated offender check-in for adult probation.
The Alameda County Probation Department spans 13 cities and
serves a population of 8,000 adult probation and 600 post-release
supervision clients. The department found that using paper and
manual processes proved increasingly inefficient and costly with
such a large operation. It recently won a Tyler Excellence Award
for its use of Tyler Supervision (known as CaseloadPRO before being
acquired by Tyler in September 2018) to manage adult probation
processes. These positive experiences with the solution, along with
the Superior Court’s installations of Tyler’s Odyssey® case
management and e-filing systems, convinced the county to extend the
robust case management of its adult division to the juvenile
division.
Tyler Supervision will also add a new capability for the adult
division that allows its clients to enroll over the phone, check-in
remotely, and update critical case factors utilizing a digital
voice authentication system.
“We’ve had great success using a centralized case management
system for adult probation; it has created efficiencies for
probation officers with high caseloads and has given our staff
critical information at their fingertips,” said Wendy Still, chief
probation officer for Alameda County. “We’re eager to expand the
same robust technology to our juvenile department, where we expect
to duplicate the efficiencies in the adult probation department.
And, we believe the software will enable us to be even more
collaborative between our justice partners across the entire
Alameda County Probation Department.”
The probation department shares information with the court via
Tyler's Odyssey solution, which created efficiencies for probation
officers with high caseloads. The Odyssey case management system,
for example, put all case notes in one central database. This
allows officers to see, at the click of a button, the details of
cases with various outcomes.
Tyler Supervision will manage all aspects of juvenile
supervision for the Alameda County Probation Department, including
coordinating, communicating, recording, and tracking each step of
the supervision process. The automated check-in feature sends text
and email check-in reminders to probationers, and staff can
automatically generate reports, letters, and forms as necessary. In
addition, the juvenile case management system’s juvenile hall
module tracks those while they are in-custody.
“We’re pleased to support Alameda County in this important
project. This project, along with our recent agreement for
electronic filing with the court, are examples of how we partner
with our clients to enhance collaboration between justice partners
to better achieve common goals and improve safety in the
community,” said Rusty Smith, president of Tyler’s Courts &
Justice Division. “Specifically, Tyler Supervision is a powerful,
comprehensive solution for adult and juvenile case management, and
we are confident in the efficiencies and strong integration it can
bring to Alameda County.”
Alameda County is the seventh most populous county in California
and has a population of approximately 1.6 million. Tyler also
provides its Socrata® open data platform to the county and its
Odyssey and eFileCA™ solutions to the county’s criminal and
juvenile courts.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) is the largest and most
established provider of integrated software and technology services
focused on the public sector. Tyler’s end-to-end solutions empower
local, state, and federal government entities to operate more
efficiently and connect more transparently with their constituents
and with each other. By connecting data and processes across
disparate systems, Tyler’s solutions are transforming how clients
gain actionable insights that solve problems in their communities.
Tyler has more than 21,000 successful installations across 10,000
sites, with clients in all 50 states, Canada, the Caribbean,
Australia, and other international locations. A financially strong
company, Tyler has achieved double-digit revenue growth every
quarter since 2012. It was also named to Forbes’ “Best Midsize
Employers” list in 2018 and recognized twice on its “Most
Innovative Growth Companies” list. More information about Tyler
Technologies, headquartered in Plano, Texas, can be found at
tylertech.com.
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Jennifer Kepler Tyler Technologies 972-713-3770
Jennifer.Kepler@tylertech.com
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