Turkcell Launches Video Call Center Service App for Disabled Persons: Face to Face
May 15 2020 - 10:35AM
Business Wire
Turkcell (NYSE:TKC) (BIST:TCELL) continues to provide its
technology and digital capabilities to assist all customers with
Face to Face App. The application enables customers with
disabilities to reach Turkcell’s Call Center through video call and
receive customer service in sign language.
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Turkcell continues to provide its
technology and digital capabilities to assist all customers with
Face to Face App. (Photo: Business Wire)
The company provides inclusive services and products to
customers with disabilities including audio description for movies,
Turkcell Dialogue Museum, My Dream Companion and more. On top of
partnering with advocacy organizations that support those with
disabilities, the company has designed Face to Face App to help
customers with disabilities receive exceptional customer service
along with assistive services and features.
“Turkcell works toward greater accessibility for customers
with disabilities” “Technology is a powerful enabler for us to
bring people together. Working toward greater accessibility for our
customers with disabilities, we have designed assistive services
and features. Face to Face App is a great and unique example of
Turkcell’s efforts to utilize its digital capabilities to assist
all customers,” says Murat Erkan, Turkcell CEO. “Our
customers with disabilities can reach Turkcell’s call center
through our Face to Face App and receive assistance from our
exclusive customer representatives. We have trained our customer
representatives in this field to assist and meet our customers’
needs. We will continue to optimize the digital experience of our
customers and help bring accessibility for all.”
Turkcell CEO used BiP’s Web Conference feature to meet
customer representatives serving customers with disabilities
Stating that Turkcell’s infrastructure underpins the unique
services and features that meet the needs of customers, “Turkcell’s
digital services and products keep expanding with innovative
features allowing customers to do more. We are working on a web
conference call feature for our life and communication platform BiP
in the midst of a time where connectivity is at its utmost
importance. BiP will be the platform where our customers can safely
connect to a multiple video conference call,” says
Erkan.
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version on businesswire.com: https://www.businesswire.com/news/home/20200515005351/en/
Ismail Ozbayraktar Turkcell Corporate Communications Director
ismail.ozbayraktar@turkcell.com.tr
Ali Karakaya Turkcell Corporate Communications Manager
ali.karakaya@turkcell.com.tr
Bugra Kaya Turkcell Corporate Communications Expert
bugra.kaya@turkcell.com.tr
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