Turkcell Safeguards Remote Education and Business Continuity
April 13 2020 - 9:26AM
Business Wire
Turkcell (NYSE:TKC) (BIST:TCELL) helps fight the effects of
Coronavirus with several initiatives for the community, business
and the authorities. Backed by its resilient and reliable
infrastructure, the company is committed to providing students,
teachers, businesses, health authorities and staff, and the elderly
with connectivity for their vital daily needs.
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Turkcell helps fight the effects of
Coronavirus with several initiatives for the community, business
and the authorities. (Photo: Business Wire)
Emphasizing the key role of the mobile industry amidst the
global Coronavirus pandemic, “Turkcell has built one of the world’s
most reliable and robust networks for days when connectivity is of
utmost importance. We are committed to keeping our community
connected and businesses running, as well supporting remote working
from home and online education. Turkcell’s solid experience in
digital transformation will empower customers while they are at
home, and help stop the pandemic spread,” says Murat Erkan,
Turkcell CEO.
Stating that Turkey will show strong economic resilience and
emerge from the process successfully, he continues that, “As
Turkcell, we support the ecosystem with a careful focus. We will
fight the pandemic together with our healthcare staff, businesses,
the elderly, educators and students. In the midst of the global
pandemic, it is vital to stay at home and continue our daily
routines while there. We have taken sound precautions to help our
community in this sense, and we continue to extend our
precautions.”.
“The pandemic sends a clear message for all to come
together”
“The global COVID-19 outbreak proved that businesses need to be
more responsive to such emergency situations, as well as more agile
to ensure business continuity – and the only way is through digital
transformation,” says Erkan. “In the face of the global
outbreak of the new coronavirus, we have seen that the internet is
not a luxury, but a utility that connects our society. It is a top
priority for us, as telecom operators, to ensure business
continuity across various industries and maintain uninterrupted
service. We have in place a reliable and robust network
infrastructure to support a large scale remote workforce. We have
made sure that risk is not further exacerbated by taking solid
measures to ensure the safety of our team and customers.”
“Turkcell’s broadband services at the speed of light now serve
approximately 1.5 million households. The total internet traffic on
our network has increased by 35% and we observed increases of 50%
during peak hours comparing last week of March to that of February.
The mobile data volume has surpassed 500 terabytes. The demand for
Turkey’s first FWA solution Superbox that offers fiber-speed home
internet access service over Turkcell’s state-of-the-art mobile
infrastructure has more than doubled in the same period. We will
continue to provide our customers with uninterrupted high-speed
communication services.”
Turkcell’s initiatives to help make staying home easy,
productive and joyful:
Additional data for students and
teachers
- Turkcell provides teachers and students with 6 GB of additional
data to use on the Ministry of National Education’s remote
education website. The company has increased the upload and
download speed of residential internet subscribers to 100 Mbit for
continuous education. The company’s IPTV streaming platform TV+
provides parents and students with required channels for the
ministry’s educational program on TV and mobile with additional 10
GB data.
Business continuity is ensured with 7/24
connectivity
- Turkcell continues to support businesses in the midst of the
COVID-19 pandemic. The company provides 1,600 companies, including
Turkey’s largest, with remote support as Turkey’s largest data
center services provider. Companies receive 7/24 remote support,
which ensures business continuity regardless of location.
Turkcell’s engineers also offer remote consultancy services to
customers when needed.
Call center staff work from home
- Since March 13th, over 5,000 Turkcell employees have been
working from home. They continue their business routines
uninterrupted over the company’s reliable infrastructure.
Additionally, over 10,000 of Turkcell’s call center staff are
equipped with the technical tools required to continue serving
customers from home.
- Within the practices adopted to fight the coronavirus pandemic,
Turkcell stores located at shopping malls are closed. Other
Turkcell stores continue to serve customers following the
guidelines of the Ministry of Health and The Information and
Communication Technologies Authority. Turkcell also serves
customers with its Digital Operator app, over the company’s website
and via call centers. The company also shares necessary and helpful
information to keep customers informed.
5 GB data and 500 minutes voice package for
healthcare staff
- Turkcell has started working on a free package that will
provide an additional 5 GB of data and 500 minutes of voice to our
hugely committed healthcare staff who continue to fight the
pandemic.
Consulate calls are now free
- To support the authorities’ precautions, we provide free call
services for consulate calls to our customers abroad to enable them
to reach the Consulate Call Center (+90 312 292 29 29).
BiP’s HD-quality video group call with up to
10 people empower users
Turkcell offers digital services to users regardless of
operators, country or devices. Communication platform BiP helps
users to communicate with their loved ones and hold meetings
provided by the app’s HD-quality video group call feature with up
to 10 people. TV+ offers viewers movies and TV series, fizy offers
live concerts and music, the publishing app Dergilik offers
newspapers and magazines, and Paycell offers contactless payment
services to users of all operators.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200413005259/en/
Ismail Ozbayraktar Turkcell Corporate Communications Director
ismail.ozbayraktar@turkcell.com.tr or Ali Karakaya Turkcell
Corporate Communications Manager ali.karakaya@turkcell.com.tr or
Bugra Kaya Turkcell Corporate Communications Expert
bugra.kaya@turkcell.com.tr
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