The votes are in: TELUS is Canada’s Most Respected Mobile Service Provider
February 08 2021 - 8:15AM
Today, TELUS proudly announced that it has been named Canada’s Most
Respected Mobile Service Provider by Canadians. A survey of
Canadians from coast to coast to coast ranked TELUS first out of 22
mobile service providers across the country. TELUS’ Most Respected
Award is based on the company’s reputation across customer service
excellence, team culture, its contribution to our communities,
diversity and inclusion efforts and overall brand trust.
“Our team is extremely proud to be recognized for our
long-standing commitment to putting our customers and communities
first and we’re so grateful to our loyal customers for this
recognition,” said Jim Senko, President Mobility Solutions, TELUS.
“As champions for our customers, our journey to provide the best
customer service is built on listening, learning, and embracing
their feedback, while delivering a fast and reliable network
experience, with coverage that helps keep Canadians connected to
what matters most, now more than ever.”
TELUS’ wireless and wireline networks are serving Canadians
remarkably well as they continue to persevere through the pandemic.
Usage has spiked considerably as we stay home and keep connected to
school, work, government support, and friends and family. We
continue to grow and maintain capacities that support TELUS’
network resiliency and award-winning network performance standards
to ensure that our customers continue to enjoy a seamless, robust
experience.
In keeping with TELUS’ commitment to putting our customers and
communities first, when COVID-19 gripped the world, the TELUS team
adapted, innovated, and acted with intention at an accelerated
pace. The organization committed more than $150 million last year
to support Canadians through the pandemic. All philanthropic
funding channels, including the TELUS Friendly Future Foundation
and TELUS Community Boards, pivoted to focus on health initiatives
that support charities on the front line of the public health
crisis. TELUS also donated more than 14,000 free devices and free
rate plans, valued at $14-million to keep Canada’s most vulnerable
citizens connected and also supported frontline healthcare workers
at hospitals and long-term care facilities with two months of free
mobility service.
Driven by CEO Darren Entwistle’s visionary and compassionate
leadership, the TELUS team continues to leverage its global leading
networks and technology to help team members worldwide work, learn,
socialize, and stay healthy at home, enable business customers to
support their clients and keep Canadians connected. Furthermore,
TELUS continues to provide access to its virtual healthcare
solutions, relieving pressure on crowded hospitals, helping
preserve capacity for those with urgent healthcare needs, and
keeping patients safely at home.
Koodo, TELUS’ subsidiary brand, was also ranked third overall.
Canada’s Most Respected Mobile Service Provider Award is based on
the results of a rigorous nationally representative public opinion
poll of 3,700 Canadians during the month of December 2020
undertaken by Maru/Blue Public Opinion Research.
To learn more about TELUS’ commitment to putting our customers
and communities first, visit telus.com.
About Canada’s Most Respected AwardsCanada’s
Most Respected Corporation Awards Program was established by DART
Insight & Communications in 2019, with first awards being
issued in 2020. Each month, one corporation in a national business
sector will receive the award as Canada’s Most Respected entity
within that group, based on the results of a nationally
representative survey of Canadians conducted by Maru/Blue Public
Opinion Research. To learn more visit, canadasmostrespected.com
About TELUSTELUS (TSX: T, NYSE: TU) is a
dynamic, world-leading communications and information technology
company with $15 billion in annual revenue and 15.4 million
customer connections spanning wireless, data, IP, voice,
television, entertainment, video and security. At TELUS, we
leverage our world-leading technology’s potential to enable
remarkable human outcomes. Our long-standing commitment to putting
customers first fuels every aspect of our business, making us a
distinct leader in customer service excellence and loyalty. TELUS
Health is Canada’s largest healthcare IT provider, and TELUS
International delivers the most innovative business process
solutions to some of the world’s most established brands.
Driven by our passionate social
purpose to connect all Canadians for good, our deeply meaningful
and enduring philosophy to give where we live has inspired our team
members and retirees to contribute $736 million and 1.4 million
days of service since 2000. This unprecedented generosity and
unparalleled volunteerism have made TELUS the most giving company
in the world.
For more information about TELUS,
please visit telus.com, follow us @TELUSNews on Twitter and
@Darren_Entwistle on Instagram.
For more information, please
contact:Donna RamirezTELUS Media
Relationsdonna.ramirez@telus.com
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