Square Announces On-Demand Delivery for Square Online Store Sellers
June 24 2020 - 12:00PM
Business Wire
Sellers can now dispatch delivery drivers for orders placed
directly on their website
Today Square announced the availability of On-Demand Delivery
for Square Online Store. In this challenging new business
environment, it's more important than ever that sellers have access
to the tools they need to sell online quickly, efficiently, and
affordably. Now, with On-Demand Delivery, Square Online Store
sellers can dispatch a courier through delivery partners for orders
placed directly on their website.
Wally Sadat, CMO of The Kebab Shop, a local chain of restaurants
in California and Texas, has been using On-Demand Delivery for
Square Online Store during our beta test and said it helped him
manage costs and retain customers during recent months. “This new
feature helped us keep our doors open and continue serving our
customers during the recent downturn,” he said. “The ability to
customize delivery limits and costs to our customers was especially
powerful, as it helped us remain competitive at a cost our business
can afford.”
Traditionally, to enable delivery most sellers list their menu
on food delivery platforms because the restaurant doesn’t have
their own couriers. This approach is often expensive because these
platforms charge a commission to fulfill the delivery for each
order. With On-Demand Delivery for Square Online Store, sellers can
take control of their fulfillment process by offering delivery to
their loyal customer base directly from their own website.
When an order is placed on the seller’s online store, a courier
from the restaurant’s delivery partner is dispatched to the
business location, picks up the order, and delivers it to the
buyer. The buyer receives text updates with links to live maps to
track delivery progress. Sellers pay a flat fee of $1.50 per order
to Square, plus a fee to their delivery partner that is calculated
in real-time based on distance and other factors. Sellers can pass
this fee entirely to the buyer or offer custom delivery promotions.
When applied across hundreds of delivery orders each month, sellers
can save a significant amount on per-order costs.
Additionally, when buyers place an order through Square Online
Store, sellers receive their contact information in the Square
Customer Directory and are able to maintain sales history for those
customers. When paired with other products like Square Marketing
and Square Loyalty, sellers can strengthen customer relationships,
create open lines of communication, and incentivize patrons to keep
coming back.
Sellers can get started with On-Demand delivery powered by
Postmates now, with additional delivery partners coming soon.
Processing is free on all on-demand delivery orders through July 8,
2020—up to $50,000 in sales. Plus, Square is also waiving dispatch
fees until July 1, 2020. Full terms and promotional details are
available here.
On-Demand Delivery is just the latest feature Square has built
to help sellers take their business online. Every business has
different needs, and by using Square Online Store, sellers can
fulfill orders however it makes the most sense for their operation
- whether that's via curbside pickup, shipping, local seller
powered delivery, or working with delivery partners.
To hear more from Square about additional resources and updates
on Square products, please reference the COVID-19 resource hub.
About Square
Square, Inc. (NYSE: SQ) revolutionized payments in 2009 with
Square Reader, making it possible for anyone to accept card
payments using a smartphone or tablet. Today, we build tools to
empower businesses and individuals to participate in the economy.
Sellers use Square to reach buyers online and in-person, manage
their business, and access financing. And individuals use Cash App
to spend, send, store, and invest money. Square has offices in the
United States, Canada, Japan, Australia, Ireland, and the UK.
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Media Contact: press@squareup.com
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