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TORONTO, Dec. 2, 2020 /CNW Telbec/ - Janine Barry, AVP, Digital Engagement, Manulife
Bank has been recognized by the Women's Executive Network (WXN) as
one of Canada's Most Powerful
Women. The award recognizes the professional achievements of strong
leaders across the country.
Manulife is on a digital acceleration path, leveraging the
powerful thought leadership it has across the organization to
produce the best ideas. Barry has played an instrumental role in
supporting the way Manulife Bank does business. She has been active
in driving the organization's move to Agile delivery,
pioneering and championing human-centered design (HCD), and acting
as a thought leader to share her knowledge throughout the
company.
"Janine is an innovator who advocated for HCD and Agile before
the methods became mainstays in the industry, understanding their
benefits early," said Rick Lunny,
President and CEO, Manulife Bank. "Together with her team, Janine
is fueling the future of high-level user experiences for customers
and putting Manulife Bank at the forefront of digital banking."
On its path to become a digital, customer-centric leader,
Manulife strives to accelerate ideas into execution by aiming to
deliver quick, valuable and impactful experiences for customers and
employees alike.
"Janine is focused on making decisions easier and lives better –
for customers, colleagues and her community," says Mike Doughty, President & CEO, Manulife
Canada. "She digs in to understand the needs and motivations of
customers to improve their experiences with us, and challenges
those around her to do the same. Never satisfied with 'the way
things have always been done,' Janine meets with customers, listens
to their calls, and shares their stories with her team to remind
them of their impact. She sets a great example for all of us to
follow."
Barry's role in moving the bank beyond its original
advisor/broker-based distribution model through to new
direct-to-customer digital capabilities, includes delivering on its
top-rated app, which has a 4.8-star rating in the App Store, online
account opening, and MAI - the first AI-driven chatbot in
Canada Segment that helps
customers with frequently asked questions, account balance
inquiries, transaction searches and spending insights.
Manulife believes that diversity is not just a key enabler, but
when done right, is a differentiator for its business. It drives
innovation, collaboration and high-performance. Janine Barry is proof of talented innovators
being recognized at Manulife. She has grown from manager to AVP in
four years and was recognized as Manulife Bank's top candidate for
the Take the Lead program, an initiative in which members of
Manulife's Canadian Segment executive leadership team sponsor
high-performing female AVPs.
Barry is an active member and supporter of the Global Women's
Alliance Employee Resource Group at Manulife and sits on the board
of trustees for St. Mary's General Hospital in Kitchener-Waterloo. She has a degree in
Psychology from the University of
Waterloo and a diploma in Internet and Electronic Commerce
from Seneca College.
About Manulife
Manulife Financial Corporation is a leading international
financial services group that helps people make their decisions
easier and lives better. With our global headquarters in
Toronto, Canada, we operate as
Manulife across our offices in Canada, Asia,
and Europe, and primarily as
John Hancock in the United States. We provide financial
advice, insurance, and wealth and asset management solutions for
individuals, groups and institutions. At the end of 2019, we had
more than 35,000 employees, over 98,000 agents, and thousands of
distribution partners, serving almost 30 million customers. As of
September 30, 2020, we had
$1.3 trillion (US$943 billion) in assets under management and
administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our
principal operations are in Asia,
Canada and the United States where we have served
customers for more than 155 years. We trade as 'MFC' on the
Toronto, New York, and the Philippine stock exchanges
and under '945' in Hong
Kong.
SOURCE Manulife Financial Corporation