SANTA MONICA, Calif.,
Oct. 29, 2020 /PRNewswire/
-- Macerich (NYSE: MAC), one of the nation's leading owners,
operators and developers of one-of-a-kind retail properties in top
markets, today detailed plans and protocols designed to ensure
holiday shoppers have peace of mind at its retail properties
nationwide.
"Because we've put people's well-being first, shoppers can feel
great at Macerich retail properties this holiday season," said
Olivia Bartel Leigh, Executive Vice
President, Portfolio Operations and People, Macerich. "People can
have real peace of mind thanks to our professional operations and
updated protocols that create a welcoming, healthful environment.
At Macerich, we're looking forward to a productive holiday
season that is comfortable, fun and festive for everyone."
Putting Wellness First at Macerich
A skilled operator with decades of experience, Macerich adheres
to high operating standards and now has new protocols in place to
meet today's needs. These include intensified cleaning and
sanitizing, plus the use of electrostatic sprayers; providing masks
at all properties as needed and requiring mask-wearing at nearly
all properties in compliance with state and local requirements;
social distance queuing, path of travel, security, deliveries, and
furniture placement per industry best practices and CDC
recommendations. Macerich properties now also feature enhanced,
high-quality HVAC systems with hospital-grade filtration.
As well, retailers have made a number of key changes to promote
health and well-being at their stores. These range from contactless
payment options and plexiglass shields at the point of sale to
social distancing, mask requirements and more.
More Choices, More Convenience for Shoppers
Retailers at Macerich centers now are offering people a wide
variety of convenient ways to tailor the shopping experience so
they can shop where, how and when they choose. Important this year,
extended shopping center hours, both early and late, give shoppers
more choices about planning their visits to avoid crowds and enjoy
maximum comfort and convenience.
Other new and expanded options include more curbside pickup and
dining takeout, buy online/pick up in store, and opportunities to
shop by appointment, both in person and virtually.
In 2020, retailers have prepared for an extended holiday
shopping season that has already begun, with special promotions and
opportunities for people to plan their shopping trips over a longer
time frame as another way to avoid crowds.
This year, Macerich shopping centers will be closed on
Thanksgiving, but will welcome shoppers with extended hours the day
after Thanksgiving – open Friday, Nov.
27, from 6 a.m. to 10 p.m.
Further information on curbside pickup and other convenient shopper
options, as well as special hours, Macerich's popular Holiday
Sweepstakes and more is available on mall websites.
"Macerich and our retailers are ready to welcome everyone with
thorough wellness protocols, large, well-ventilated interior spaces
and even state-of-the-art traffic-counters and door greeters at
some properties to ensure capacity requirements are never
exceeded," added Bartel Leigh.
"Importantly, our retailers also have added to the many 'shop your
way' options that give people more choices. Certainly, things will
be a little different this year, but our properties as always will
offer a wonderful holiday experience alongside easy, flexible ways
to shop now."
Updated Santa Protocols
Macerich centers also will be offering an updated version of a
longstanding holiday tradition, live visits with Santa. This year,
Santa and his young visitors will be wearing masks and maintaining
a healthful distance, in a contactless experience that has been
fully re-designed to meet the moment. Reservations are encouraged
through mall websites.
"People are hungry for things in life that feel 'normal,' and
comfortable environments for holiday shopping – places that have
been thoughtfully adapted for today's health concerns – are exactly
what Macerich is delivering in 2020," added Bartel Leigh.
About Macerich
Macerich is a fully integrated, self-managed and
self-administered real estate investment trust (REIT), which
focuses on the acquisition, leasing, management, development and
redevelopment of regional malls throughout the United States.
Macerich currently owns 51 million square feet of real estate
consisting primarily of interests in 47 regional shopping centers.
Macerich specializes in successful retail properties in many of the
country's most attractive, densely populated markets with
significant presence on the West Coast and in Arizona, Chicago and the New
York Metro to Washington,
DC corridor. A recognized leader in sustainability, Macerich
has achieved the #1 GRESB ranking in the North American Retail
Sector for five straight years, 2015-2019. Additional information
about Macerich can be obtained from the Company's website at
www.macerich.com.
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SOURCE Macerich Company