Kohl’s Department Stores’ Hassle-Free Return Policy Demonstrates Kohl’s is the Smartest Choice for Shoppers this Holida...
December 08 2011 - 8:00AM
Business Wire
Kohl’s Department Stores’ (NYSE:
KSS) hassle-free return policy makes it easy for holiday gift
givers to shop with confidence. Customers may return any Kohl’s
item, any time for any reason – with or without a receipt. The
quick, convenient return policy – along with unbeatable savings
opportunities, customer conveniences and no exclusions approach to
savings – demonstrates why Kohl’s is the smartest choice for savvy
shoppers who “Love to Give” and are “Happy to Save” this holiday
season.
“As shoppers continue to plan their holiday purchases and
research the best overall values, Kohl’s customers can shop with
confidence knowing that we stand behind every purchase made at
Kohl’s – whether in-store or shopping our expanded assortment
online at Kohls.com,” said Julie Gardner, Kohl’s executive vice
president and chief marketing officer. “We will gladly take back or
exchange any item for any reason. This policy, coupled with
unbeatable savings and customer conveniences, differentiates us as
a go-to destination throughout the season.”
Shop With Confidence – Kohl’s Industry-Leading Return
Policy
- Kohl’s industry-leading return policy
gives customers a quick, convenient and worry-free experience.
- Customers returning merchandise with
receipts or items purchased with Kohl’s Charge cards are eligible
to receive refunds or even exchanges.
- Customers with gift receipts will be
granted an even exchange or Kohl’s merchandise credit for returned
items.
- No receipt? No problem. Customers
without a receipt will get a merchandise credit good toward
anything in the store. Or, if a customer paid with a Kohl’s Charge
or other credit card, Kohl’s can look up the purchase and give a
refund or even exchange.
- Kohls.com customers have the option to
return items to either Kohls.com or at any Kohl’s store
nationwide.
- Hassle-free returns on any item with no
time limit.
Give The Gift of Choice
Not sure what to get? Gift cards are a welcome gift for anyone
on the list and are an easy, convenient option for gift givers.
According to a recent survey* from the National Retail Federation,
gift cards – for five years in a row – continue to be the most
requested holiday gift. This year, Kohl’s offers an expanded
assortment of holiday and everyday gift card styles and accessories
at gift card centers located near check-outs, throughout stores and
on Kohls.com.
Available in a variety of denominations, Kohl’s gift cards can
be used anytime and have no service fees and no expiration dates.
Kohl’s also offers e-Gift Cards which can be purchased in any
denomination on Kohls.com, and are delivered instantly via email.
Kohl’s also continues to grow its selection of third-party gift
cards available in store, including gift cards for the digitally
savvy for iTunes and Facebook Credits, as well as Best Buy, Barnes
& Noble, Home Depot, Lowe’s, Starbucks, Applebee’s, Olive
Garden, PF Chang’s, Red Lobster, Subway, SpaFinder, BP Gas, Shell
Gas and more.
Love to Give, Happy to Save
In addition to offering shoppers great gift card options and an
industry-leading return policy, Kohl’s offers unprecedented value
to all customers with even more unbeatable savings opportunities
and customer conveniences for shoppers who “Love to Give” and are
“Happy to Save,” including:
Unbeatable Savings Opportunities
- Kohl’s Cash® – During
Kohl’s Cash promotions, all shoppers get $10 Kohl's Cash back for
every $50 spent (in store or online), with no earn limit, that can
be used toward future purchases in store or on Kohls.com – good on
all brands and sale prices. It's like getting paid to shop!
- Power Hours and Early Birds –
During special hours, Kohl's offers the lowest prices of the week
on select items or categories.
- Kohl’s Charge – Kohl's Charge
customers receive a number of exclusive benefits. In addition to
getting extra savings on their first purchase, shoppers also
receive Pick-Your-Day shopping passes and special event discounts
throughout the year.
- Only-at-Kohl’s Brands – Kohl’s
powerful brand portfolio includes quality private and exclusive
brands at exceptional values such as Simply Vera Vera Wang,
Jennifer Lopez, Marc Anthony, LC Lauren Conrad, Food Network, Bobby
Flay, ELLE, ELLE DECOR, Dana Buchman, Candie’s, Mudd, Tony Hawk,
Apt. 9, Chaps, Jumping Beans and SONOMA life + style.
- Shoppers 60+ – Every Wednesday,
Kohl’s shoppers age 60 and better will save an extra 15 percent on
in-store purchases at Kohl’s stores nationwide.
Customer Conveniences
- Kohls.com – 24 hours a day,
seven days a week, shoppers have access to an expanded online
assortment of exciting merchandise, tremendous values and
conveniences available on Kohls.com, including functionality for
customer ratings and reviews, online redemption of Kohl’s Cash and
navigation features to showcase “What’s New,” “Best Sellers” and
“Customers’ Top Rated.”
- Kohls.com Mobile – Sales
alerts and holiday offers will help smart phone shoppers stay
in-the-know about Kohl’s promotions throughout the season. This
year, a newly enhanced mobile application allows users to view and
search circulars, use quick response (QR) code and bar code
scanning functionality, shop online and more.
- List Builder Tool – Kohl’s
popular list builder tool will once again be available on Kohls.com
to help resourceful shoppers create customized lists for their
in-store visits.
- Extended Store Shopping Hours –
Kohl’s stores open early and close late so shoppers can take
advantage of great in-store savings when it’s most convenient.
- Kohl’s Kiosk – Buy, Save and Ship it
for Free – Kohl’s Kiosks located in all stores make it easy to
shop with confidence. Customers can choose from an expanded
assortment of styles, sizes, colors and merchandise that may not be
available in stores. In addition, Kohl's offers free standard
shipping in the U.S. on items ordered from in-store kiosks.
About Kohl’s Department Stores
Based in Menomonee Falls, Wis., Kohl’s (NYSE: KSS) is a
family-focused, value-oriented specialty department store offering
moderately priced, exclusive and national brand apparel, shoes,
accessories, beauty and home products in an exciting shopping
environment. With a commitment to environmental leadership, Kohl’s
operates 1,127 stores in 49 states. In support of the communities
it serves, Kohl’s has raised more than $180 million for children’s
initiatives nationwide through its Kohl’s Cares® cause merchandise
program, which operates under Kohl's Cares, LLC, a wholly-owned
subsidiary of Kohl\'s Department Stores, Inc. For a list of store
locations and information, or for the added convenience of shopping
online, visit www.Kohls.com.
* 2011 Holiday Consumer Intentions and Actions Survey,
National Retail Federation, October 2011
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