CLEVELAND, March 21, 2019 /PRNewswire/ -- KeyBank's Small
Business Wellness Review program has been recognized by
Barlow's Research as an Honorable
Mention for the coveted 2019 Monarch Innovation Awards. The awards
annually recognize four organizations in the banking industry for
products as best in class for innovation. The categories
include: Overall Most Innovative Award; Most Innovative Industry
Partner; Most Innovative Product/Feature Award; and Honorable
Mention.
The distinct Honorable Mention award this year went to KeyBank's
Small Business Wellness Review, which is a patent-pending tool that
uses AI and analytics to revolutionize how branch bankers and small
business customers interact. The tool was created inhouse with
Human Centered Design and Agile methodologies for a simple and
intuitive experience for both, employees and clients. Coupled with
skill-based training, the Small Business Wellness Review allows
KeyBank associates to deliver industry expertise and customized
solutions to address specific small business owner needs.
"At KeyBank, we pride ourselves on innovative solutions. With
the Small Business Wellness Review, we are better equipped to
provide our clients with customized attention, tailored to meet
their specific needs," said Justin
Hunsaker, Omnichannel Originations Product Lead. "Thus far,
we've had nearly 43,000 SB Wellness conversations with this unique
and unprecedented user experience, and we are excited to watch that
number grow."
KeyBank rolled out the program across its footprint during the
summer of 2018. Retail Leaders, Branch Managers and associate
bankers went through skill-based training intended to learn how to
seamlessly interact with both the client and digital SB Wellness
Review to provide customized solutions.
"With the rollout of the Small Business Wellness Review, we were
able to significantly simplify a very complex process for more than
3,000 branch bankers. The true innovation comes from
demystifying Small Businesses and turning bank novices into
industry experts, while providing business owners with a tailored,
convenient experience. Our feedback from both bankers and clients
has been very positive," said Cheryl
Foilb, General Manager of Business Banking Segment teams and
Sales and Service Director.
The following organizations were also recognized as 2019 Monarch
Innovation Award winners:
- Overall Most Innovative Award: 9th Gear Technologies
- Most Innovative Industry Partner: Bottomline Technologies
Business Account Opening and Onboarding
- Most Innovative Product/Feature Award: Bank of America Business
Advantage Relationship Rewards
About KeyCorp
KeyCorp's roots trace back 190 years to
Albany, New York. Headquartered in
Cleveland, Ohio, Key is one of the
nation's largest bank-based financial services companies, with
assets of approximately $139.6
billion at December 31, 2018.
Key provides deposit, lending, cash management, and investment
services to individuals and businesses in 15 states under the name
KeyBank National Association through a network of over 1,100
branches and more than 1,500 ATMs. Key also provides a broad range
of sophisticated corporate and investment banking products, such as
merger and acquisition advice, public and private debt and equity,
syndications and derivatives to middle market companies in selected
industries throughout the United
States under the KeyBanc Capital Markets trade name. For
more information, visit https://www.key.com/. KeyBank is Member
FDIC.
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SOURCE KeyCorp